Case Manager Supervisor

$65,000 - $65,000/Yr

Volunteers of America - Greater New York - Bronx, NY

Full-time - Mid Level

Bronx, NY

Religious, Grantmaking, Civic, Professional, and Similar Organizations

About the position

Volunteers of America-Greater New York (VOA-Greater New York) is an anti-poverty organization working to end homelessness in the New York area by 2050. We operate over 60 programs across New York City, Northern New Jersey and Westchester County including emergency, transitional and permanent housing. Our services extend to families experiencing homelessness, survivors of domestic violence, people living with HIV/AIDS, veterans, youth aging out of foster care, adults with behavioral health or substance use needs, and others in need, including a special education preschool program. We are in search of new talent in the following position: Case Manager Supervisor. The Supervisor of Case Managers ensures that Case Managers and Case Aides in SSVF and SSVF-2 deliver services to clients in a manner that is consistent with professional standards of case management, the contractual requirements of the funding sources, and the policies, guidelines and shared values of VOA. Supportive Services for Veteran Families (SSVF) is a community-based outreach program, we identify low-income veteran households and connect them with a range of supportive services to promote housing stability and prevent homelessness.

Responsibilities

• Lead clients through the intake and assessment process to provide orientation to the program and to identify needs.
• Develop with clients a mutually agreed-upon service plan to address needs and attain desired outcomes.
• Develop and maintain positive linkages with clients, internal and external agency services, generic community resources, and state/city liaisons.
• Monitor client success through participation in case conferences, staff meetings, reviews of program plans, and development of discharge plans.
• Document case management activities in a confidential, timely, and concise manner.
• Supervision of case managers, internal and external reporting, and ensuring the quality of supportive services, community outreach, screening, assessment, and eligibility reviews.
• Performs other related duties as requested.

Requirements

• Bachelor's Degree in Human Services.
• Three years of experience with a similar population of clients.
• One year of supervisory experience.
• Demonstrated ability in verbal and written communication.
• Basic computer skills.
• Ability to work with multiple agencies.

Benefits

• Medical
• Dental
• Vision
• Prescription coverage
• Life insurance
• Retirement plan
• Educational Reimbursement Program (includes tuition and license/certification)
• Paid Time Off which is accrued monthly and rolls over from year to year.
• Paid Birthday Holiday