Case Manager Supervisor

About the position

The Case Manager Supervisor at SPARC is responsible for providing case management and care coordination services in a harm-reduction focused environment. This role involves supervising case managers, conducting needs assessments, and facilitating access to various health and social services for guests. The position emphasizes building relationships with marginalized populations, including non-men who use drugs and sex workers, to ensure they receive comprehensive support and resources.

Responsibilities

• Supervise 1-2 other full-time case managers and students, leading the hiring and onboarding processes as well as mentoring, professional development and any disciplinary actions.
• Register new guests by conducting intake interviews, completing necessary consent forms, and conducting guest orientations.
• Assist guests in determining need, and eligibility for, internal and external therapeutic, medical, psychiatric, and social services.
• Join outreach team and mobile medical team to provide services such as referrals, HIV/STI education and prevention, and micro-counseling to women.
• Connect guests directly to service providers, including scheduling appointments, arranging for transportation to and from services, and sending follow-up reminders.
• Research insurance information relevant to the referral process on behalf of guests. Assist guests with insurance enrollment, if needed.
• Advocate for guests with medical and social service providers to reduce barriers and enhance access to care.
• Follow up with referred guests, as needed, to ensure continuity of services and to evaluate the quality of care provided.
• Maintain guest records and documentation by writing and reviewing case notes and logging progress toward goals.
• Communicate regularly with senior staff and faculty to provide progress reports, updates, and feedback.
• Develop and facilitate support groups, topic-based workshops, and skill-based educational groups.
• Serve as the center's referral coordinator by overseeing the center's referral management system, and maintenance of a directory of community resources.
• Plan and coordinate special events and guest programming at SPARC.
• Articulate the mission of SPARC to visitors and external contacts and the larger community.

Requirements

• Bachelor's Degree in related discipline.
• Three years related experience, with some supervisory experience strongly preferred.

Nice-to-haves

• Bachelor's Degree in Social Work or related discipline.
• Five years of related experience, preferably in case management.
• Experience working with diverse populations including people who use drugs, sex workers, and LGBT persons strongly preferred.
• Prior experience with community-based referrals and Baltimore City resources preferred but not required.

Benefits

• Health insurance coverage
• Paid holidays
• Professional development opportunities
• Flexible scheduling options