About the position
The Case Manager position at Volunteers of America Southeast, Inc. is a full-time role based in Griffin, GA, with a starting salary of $55,000 per year. This position is part of the Georgia Housing Support program and reports directly to the Housing Support Director. The primary function of the Case Manager is to assist individuals in regaining control over their lives while promoting their recovery process. This is achieved through the application of psychiatric rehabilitation interventions, which include skills training, education, and comprehensive case management for individuals and their families. The Case Manager is responsible for monitoring individuals' progress toward their treatment goals, which requires extensive documentation and accurate charting of services and individual progress. The role necessitates collaboration with community agencies and functioning effectively as part of a treatment team. The ideal candidate will possess a Bachelor's degree in a relevant field such as social work, psychology, mental health, nursing, education, sociology, criminal justice, counseling, or rehabilitation counseling, along with at least one year of full-time experience in social services delivery. In this role, the Case Manager will provide direct services to individuals and their families, ensuring that established productivity goals are met and that timely authorizations and documentation are maintained in compliance with CARF/DCA/ASO requirements. The Case Manager will also participate in treatment team meetings to identify individual strengths and weaknesses, develop care/service plans, and coordinate referrals to other support services as needed. Exceptional customer service is a key component of this role, as is the ability to engage and build rapport with individuals and stakeholders. The Case Manager will also be expected to attend and actively participate in all scheduled meetings, training, and staffing to stay informed about administrative changes and clinical information.
Responsibilities
- Provide direct services to individuals and their families while meeting established productivity goals.
- Maintain timely authorizations and ensure documentation meets CARF/DCA/ASO requirements.
- Participate in treatment team meetings to identify individual strengths and weaknesses and develop care/service plans.
- Schedule follow-up appointments promptly to ensure services are provided.
- Ensure all Community Service Board appointments are kept and inform the supervisor if not.
- Refer individuals to a Primary Care Provider (PCP) if they do not have one and ensure ongoing communication with the PCP.
- Coordinate and/or make appropriate referrals for other support services as needed.
- Complete progress notes and prepare and disseminate pertinent reports for supervisors, colleagues, and other appropriate individuals promptly.
- Provide exceptional customer service by engaging and building rapport with individuals and all stakeholders.
- Attend and actively participate in all meetings/staffing/training as scheduled.
Requirements
- Bachelor's degree in social work, psychology, mental health, nursing, education, sociology, criminal justice, counseling, rehabilitation counseling, or a related field.
- One year of full-time experience in social services delivery.
- Ability to work in a stressful environment to meet deadlines and handle routine and crisis situations.
- Knowledge of mental health is required.
- Possession of a valid GA driver's license and ability to meet VOASE's vehicle insurance requirements.
