Case Manager

Southwest Key Programs - Houston, TX

Full-time - Entry Level

Houston, TX

Social Assistance

About the position

The Case Manager is responsible for managing service plans and assessments for youth in a residential facility. This role involves conducting intake interviews, coordinating with legal representatives, ensuring compliance with state and federal requirements, and maintaining comprehensive case files. The Case Manager must be flexible and organized, working extended hours and being on-call as needed.

Responsibilities

• Conduct initial intake interviews of youth and gather necessary information.
• Interview family members and sponsors to verify information and relationships.
• Determine options for youth and document the process for reunification.
• Coordinate with pro bono attorneys for legal presentations to youth.
• Ensure timely completion of assessments and service plans as per requirements.
• Document all actions and contacts with youth and stakeholders in progress notes.
• Submit reunification packets for review and ensure timely release of youth.
• Provide weekly updates to youth and telephonic updates to family members.
• Facilitate communication between minors and family members or caregivers.
• Coordinate weekly treatment team meetings with shelter representatives.
• Attend case staffing with funding source representatives.
• Maintain both physical and web-based client files.
• Transport clients as needed for program services and appointments.
• Attend required trainings and departmental meetings.
• Assist in the evacuation of youth during emergencies.
• Travel as needed for trainings or to transport youth.

Requirements

• Bachelor's degree in Social Work, Psychology, Human Services, Counseling, or related field.
• 1 year of experience working with adolescents or in youth services (including volunteer/internship experience).
• Computer literate with knowledge of Microsoft Windows applications.
• Ability to work a flexible schedule.
• Cleared Tuberculosis test results.
• Cleared background check from appropriate entity.
• Bilingual in English and Spanish.
• Cleared drug test results (for Texas programs only).
• Must be at least 21 years of age at the time of hire.
• Valid Driver's License.

Nice-to-haves

• Multilingual: Turkish, Arabic, Punjabi, Hindi, Bengali, Portuguese.