Case Manager

$55,162 - $55,162/Yr

Sunstone Way - Portland, OR

Full-time - Entry Level

Portland, OR

About the position

The Case Manager at Sunstone Way is responsible for engaging with individuals experiencing houselessness, managing a caseload to meet their immediate needs, and helping them establish long-term goals towards sustainable housing. This role involves direct service, advocacy, and collaboration with various teams to ensure the well-being of participants while adhering to organizational policies and procedures.

Responsibilities

• Conduct participant case management assessments and develop service plan goals (short term/long term).
• Participate in case consultations and wrap-around meetings.
• Facilitate client assistance needs, including information, referrals, and direct service.
• Assist assigned caseload in finding sustainable housing.
• Accompany participants to appointments as necessary.
• Engage with individuals experiencing houselessness through maintaining an assigned caseload.
• Research new resources for participants.
• Perform gate shack duties, including letting participants and staff into the gate.
• Create referrals for Peer Support Specialist as needed.
• Respond to crises and write critical incident reports as necessary.
• Fulfill duties of a Mandatory Reporter as outlined by the organization and relevant authorities.
• Assist in the delivery of hygiene and essential supplies to individuals.
• Log daily notes using cloud-based software, creating accurate records of services provided.
• Utilize a strengths-based approach to support participants in communal living and interpersonal conflict resolution.
• Communicate intentionally with participants and staff regarding shelter management issues.
• Work effectively with village staff and participate in team building and organizational functions.
• Coordinate and communicate information regarding participants with staff on the other side of the week.
• Attend supervision, staff meetings, and required training sessions.
• Distribute and record Tri-Met passes.
• Support Case Coordinators and Navigation Specialists during unit checks.
• Maintain effective communication with the Wrap-Around Team and other staff members.
• Process paperwork and forms as required by the organization and relevant authorities.

Requirements

• 1-2 years of experience in a case management role or similar work within a social services/non-profit agency.
• Experience working with client information databases.
• Knowledge of human behavior and performance, including individual differences in ability and personality.
• Understanding of Housing First and Harm Reduction models.
• Ability to interact effectively with diverse individuals and treat them with respect and dignity.

Nice-to-haves

• Bachelor's degree in social work, psychology, or a related field.
• Other social services certification or training.
• Lived experience in relevant fields.

Benefits

• Competitive hourly wage of $26.52.
• Opportunities for professional development and training.
• Supportive work environment focused on teamwork and collaboration.