Case Manager

Church World Service - Winchester, VA

Full-time - Entry Level

Winchester, VA

Social Assistance

About the position

At CWS, we are dedicated to making a difference in the lives of refugees, asylees, and unaccompanied children. Our mission is to provide essential services that ensure our clients achieve early employment and self-sufficiency. This position involves providing orientation and ongoing case management services to our clients in a timely and effective manner. You will play a crucial role in securing safe and sanitary housing for new arrivals, furnishing their apartments with food and donated items, and meeting them at the airport to transport them to their new homes. In addition to logistical support, you will provide cultural and program orientation to newly arrived clients, informing them of their rights and responsibilities, as well as the federal and local services available to them. Your responsibilities will include ongoing case management, referring clients to necessary health screenings, assisting with documentation such as Social Security cards, and coordinating with other staff for medical referrals and social services. You will also help clients enroll in core benefit services, assist with job placement and training, and document all service delivery activities in the clients' case files. This role requires a compassionate and proactive approach to ensure that our clients receive the support they need to thrive in their new environment. You will be expected to conduct home visits, coordinate cultural orientation classes, and assist in the preparation of required reports. Your work will directly contribute to the mission of CWS, helping to create a world where everyone has food, a voice, and a safe place to call home.

Responsibilities

• Secures decent, safe, and sanitary housing and furnishes the apartment with food and donated furniture appropriately in preparation for arrival of new clients.
• Meets new arrivals at the airport and transports clients to their new apartment.
• Provides cultural and program orientation and information to newly arrived clients, including rights and responsibilities, federal and local services, and immigrant services.
• Provides ongoing case management and services to clients according to the terms of the Cooperative Agreement.
• Refers clients to the local Health Department for the initial health screening.
• Assists clients in obtaining Social Security cards and other necessary documentation.
• Provides referrals to social service providers and government agencies in coordination with other staff.
• Coordinates with other office staff for medical referrals, English classes, school registration, and social service providers.
• Transports clients to various appointments to fulfill service requirements.
• Ensures Comprehensive Resettlement and Employment Plan is created in consultation with staff.
• Assists clients with filing the AR-11 change of address form and provides counseling for adjustment of status.
• Assists clients with enrollment in core benefit services including TANF, WIC, SNAP, and health insurance programs.
• Assists males between the ages of 18-24 to file for selective service.
• Collaborates with employment staff to provide employment orientation, job counseling, job placement, and training for job placement when needed.
• Provides/arranges language interpretation as needed in the resettlement process.
• Requests payments for direct client assistance and emergency assistance as needed.
• Conducts home visits to clients as required, paying special attention to cases that include minors.
• Coordinates Cultural Orientation class with other staff.
• Documents all service delivery activities as case notes in the client's case file.
• Writes 30-day reports for clients according to IRP and RSS guidelines.
• Maintains an orderly case file for each case and fulfills programmatic documentation requirements as agreed upon with the coordinator.
• Assists the Associate Director of Programs and Office Director in preparation of required reports.
• Performs other related duties as requested.

Requirements

• Bachelor's degree or equivalent work experience in lieu of degree.
• Minimum of 3 years previous work experience in refugee or immigrant-related services, providing familiarity with U.S. refugee and/or immigration issues and terminology.
• A background in case management or human service delivery is desirable.
• Must be computer literate, with proficiency in MS Office and internet applications.
• A valid driver's license is required, along with the ability to move furniture and donations.
• Must have a reliable working car for transporting clients.

Nice-to-haves

• Proficiency in English and a refugee language is an asset.
• Experience working with diverse populations and understanding cultural sensitivities.

Benefits

• 403 (b) Retirement Plan
• Medical, Dental and Vision Insurance
• Generous Paid Time Off (18 Paid Days Off; 24 Days after 2 Years)
• 14 Official Holidays
• 12 Sick Days Off (Accrued monthly)
• Life Insurance and AD&D
• Long Term and Short-Term Disability
• Employee Assistance Program (EAP)
• Health Savings Account
• Flexible Spending Accounts
• Commuter Benefits