Case Manager

$33,280 - $33,280/Yr

BrightSpring Health Services - Point Pleasant, WV

Full-time

Point Pleasant, WV

Social Assistance

About the position

The Case Manager at StepStone Family & Youth Services is responsible for ensuring quality care for clients by assessing their needs and coordinating appropriate services. This role involves direct communication with referral sources, overseeing pre-screening assessments, and maintaining relationships with various stakeholders to facilitate client care and satisfaction.

Responsibilities

• Receives/responds to incoming calls from referral sources/potential clients to identify their needs.
• Completes viable referrals by conducting pre-screening assessments and preparing necessary paperwork.
• Oversees and supervises field staff involved in the pre-screening process.
• Accesses and manages national/state/company account information relevant to client services.
• Consults with third party representatives regarding client benefits and reimbursement procedures.
• Contacts referral sources to inform them of case acceptance and the clinical team assigned.
• Develops and maintains knowledge of company services and community resources.
• Maintains relationships with referral sources and tracks satisfaction levels.
• Implements operational processes to ensure compliance with company policies and regulations.
• Participates in quarterly growth planning meetings and special projects.

Requirements

• Bachelor's degree in a human services field or nursing field.
• Valid driver's license.
• Two years of experience in case management or a related discipline.
• Strong verbal and written communication skills.