Case Manager

Youngstown State University - Youngstown, OH

Full-time - Mid Level

Youngstown, OH

Educational Services

About the position

The Case Manager at Youngstown State University is a non-clinical role focused on assisting students in crisis or distress that affects their social, personal, and academic stability. The position involves triaging reports, connecting high-risk students to appropriate care and support, and managing cases for individuals identified as 'penguins of concern'. The role requires collaboration with various campus offices and resources, as well as providing training on culturally relevant topics.

Responsibilities

• Serve as a case manager for high-risk students, particularly those from marginalized populations.
• Triages initial 'penguin of concern' reports and other referrals.
• Create and maintain cases through the database system.
• Coordinate non-clinical care for students needing ongoing support and referrals.
• Assist with on-call responsibilities and work non-traditional hours as necessary.
• Serve as a member of the YSU CARE Team as assigned.
• Provide training in culturally relevant topics.
• Collaborate with other campus offices and maintain a network of resources.
• Maintain ongoing case statistics for reporting and analytics.
• Organize and implement timely programming to address campus issues.
• Assist with marketing, promotion, and fundraising for the office.
• Represent the office of the dean of students at various levels.
• Assist with training new hires.
• Perform other related duties as assigned.

Requirements

• At least a master's degree.
• Two or more years of experience in higher education or a closely related setting.
• Demonstrated knowledge of crisis response, case management, or a related field.

Nice-to-haves

• Current, working knowledge of Maxient (or similar) software.
• Demonstrated experience in crisis response, case management, or another related field.

Benefits

• Open salary based on experience and qualifications.