Case Manager

Mers / Goodwill - Cape Girardeau, MO

Part-time,Full-time - Entry Level

Cape Girardeau, MO

Specialty Trade Contractors

About the position

The Case Manager position at MERS Goodwill involves providing case management and job development services for individuals aged 55 and older who are unemployed and face multiple barriers to employment. The role focuses on recruiting and enrolling participants in a job training program, guiding them towards job readiness, and connecting them with community resources. The position requires extensive travel across a 9-county area in Southeast Missouri and emphasizes a mission-driven approach to empower older adults in their job search.

Responsibilities

• Conduct intake interviews with potential participants to establish eligibility.
• Develop and maintain individual service plans for participants.
• Meet performance outcomes related to enrollments, graduation rates, employment, and retention.
• Maintain effective communication with referring staff and internal teams.
• Keep participant files updated with required documentation and maintain confidentiality.
• Stay informed about community resources to support participant needs and make referrals as necessary.
• Model professional workplace behavior and attire.
• Participate in staff and community meetings as appropriate.
• Perform other duties as assigned.

Requirements

• Associate's degree or equivalent work experience; Bachelor's degree preferred.
• Passion for working with older adults.
• Excellent computer, time management, organization, and communication skills.
• Independent transportation and valid driver's license with liability insurance required.

Nice-to-haves

• Experience in case management or social services.
• Familiarity with community resources in the 9-county area.

Benefits

• Immediate individual and family medical benefits for full-time employees working 30 or more hours per week.
• Dental and vision benefits on the first of the month following the hire date for employees working 20 or more hours per week.
• Voluntary Life and AD&D Insurance on the first of the month following the hire date for employees working 20 or more hours per week.
• 403(B) Retirement on date of hire for employees working 20 or more hours per week.
• 403(B) Retirement + Employer Match after one year of employment for employees working 20 or more hours per week.
• 401(A) Retirement on date of hire for employees working 20 or more hours per week.
• PTO Accrual up to 15 days based on hours worked.
• Employee store discount.
• Paid holidays.
• Flexible Schedules.
• Career Growth Opportunities.