Case Specialist - West Roxbury Division of the BMC

About the position

The Case Specialist position at the Boston Municipal Court is responsible for a variety of case processing duties, including data entry in automated systems and providing customer service to the public and legal professionals. This role is part of a series that allows for advancement through different levels based on experience and performance, with increasing responsibilities and complexity in case processing tasks. The position emphasizes the importance of confidentiality and adherence to court policies while ensuring efficient case management and public service.

Responsibilities

• Provide customer service to attorneys, litigants, law enforcement personnel, and the general public.
• Assist the public in filling out forms and responding to routine requests for information regarding cases and court procedures.
• Perform general case intake duties, including receiving court papers and making docket entries.
• Prepare and enter complaints, petitions, summonses, and other standard documents into the case processing system.
• Send out notices to various parties and attorneys.
• Answer incoming phone calls and provide routine information in response to inquiries.
• Copy, file, retrieve, and sort court papers according to established procedures.
• Receive, date stamp, sort, and distribute incoming mail, and process outgoing mail.
• Perform cashiering duties, including receiving money and issuing receipts.
• Maintain statistical data concerning case processing activities.

Requirements

• Graduation from high school or its equivalent.
• Some general clerical or customer service experience.
• Ability to use personal computers, including word processing software such as MS Word.
• Experience with spreadsheet software such as MS Excel is preferred.
• General knowledge of modern office practices and procedures.
• Ability to serve the public in a courteous and professional manner.
• Ability to learn the procedures and functions of the office to which assigned.
• Ability to understand and follow verbal and written instructions.
• Ability to perform routine data entry at an acceptable rate of speed.
• Ability to establish and maintain effective working relationships with court staff.

Nice-to-haves

• Experience with MassCourts or other court-used automated case management systems.
• Demonstrated ability to provide specialized or technical information.
• Ability to identify problems with court documents and take appropriate action.

Benefits

• Union position with collective bargaining agreement coverage.