Case Worker Aide / Indianola

Mississippi Employer - Indianola, MS

Full-time

Indianola, MS

About the position

The Case Worker Aide plays a crucial role in supporting the Human Service Director by performing various administrative tasks. This position involves greeting staff, clients, and the public, answering phone calls, and demonstrating effective communication skills with individuals of all age groups. The aide is expected to work collaboratively as part of a team while managing multiple tasks efficiently.

Responsibilities

• Greet staff, public, and clients in a professional manner.
• Answer telephone calls and direct them appropriately.
• Assist staff with necessary paperwork and documentation.
• Maintain basic record keeping and filing systems.
• Handle on-demand requests and manage deadline pressures.
• Demonstrate effective oral and written communication skills.
• Perform multiple tasks simultaneously while maintaining a positive attitude.

Requirements

• AA Degree preferred in Secretarial Science or General Education, or a high school diploma with one year of related experience.
• Basic computer and typing skills are required.
• Pleasant and courteous telephone voice with good dictation skills.
• Knowledge of basic record keeping and filing systems.

Nice-to-haves

• Experience in an office setting is preferred.