Case Worker - Knoxville

Veritas Hhs • Knoxville, TN

430d • $28,000 - $39,000 • Onsite

About The Position

The Caseworker position at Veritas-HHS in Knoxville, TN, involves providing Child Support Services by managing a caseload to ensure compliance with financial obligations, including establishing paternity and court orders. The role requires effective communication and problem-solving skills to assist customers in navigating the child support system.

Requirements

• Associate's degree or Paralegal Certification preferred.
• At least two years of experience in a legal environment or government case processing; public contact experience preferred.
• Education can be substituted for years of experience.
• Demonstrated ability to communicate, participate in a team management environment and commit to team and office goals and core values.

Responsibilities

• Analyze case information and take next steps pursuant to State policies and procedures.
• Conduct interviews, collect DNA samples, negotiate consents, and refer to community services.
• Prepare legal documents and correspondence related to a case.
• Work state system prompts to keep case information current and support automated case actions.
• Perform initial locate activities.
• Track own performance through special reports.
• Receive, evaluate, and resolve customer problems and complaints.
• Update state system with appropriate new information and records detail of customer contacts.
• Take all actions available to resolve customer concerns.
• Other related duties as assigned.

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• 401(k)
• STD, LTD
• Life Insurance
• Employee Assistance Program
• Telehealth Services
• Paid Time Off
• Nectar Rewards

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Associate degree