Case Worker - Knoxville

$28,000 - $39,000/Yr

Veritas Hhs - Knoxville, TN

posted about 1 month ago

Full-time - Entry Level
Onsite - Knoxville, TN
Professional, Scientific, and Technical Services

About the position

The Caseworker position at Veritas-HHS in Knoxville, TN, involves providing Child Support Services by managing a caseload to ensure compliance with financial obligations, including establishing paternity and court orders. The role requires effective communication and problem-solving skills to assist customers in navigating the child support system.

Responsibilities

  • Analyze case information and take next steps pursuant to State policies and procedures.
  • Conduct interviews, collect DNA samples, negotiate consents, and refer to community services.
  • Prepare legal documents and correspondence related to a case.
  • Work state system prompts to keep case information current and support automated case actions.
  • Perform initial locate activities.
  • Track own performance through special reports.
  • Receive, evaluate, and resolve customer problems and complaints.
  • Update state system with appropriate new information and records detail of customer contacts.
  • Take all actions available to resolve customer concerns.
  • Other related duties as assigned.

Requirements

  • Associate's degree or Paralegal Certification preferred.
  • At least two years of experience in a legal environment or government case processing; public contact experience preferred.
  • Education can be substituted for years of experience.
  • Demonstrated ability to communicate, participate in a team management environment and commit to team and office goals and core values.

Benefits

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • 401(k)
  • STD, LTD
  • Life Insurance
  • Employee Assistance Program
  • Telehealth Services
  • Paid Time Off
  • Nectar Rewards
Job Description Matching

Match and compare your resume to any job description

Start Matching
© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service