Caseworker - Chattanooga

$30,000 - $49,000/Yr

Veritas Hhs - Chattanooga, TN

Full-time - Entry Level

Onsite - Chattanooga, TN

Professional, Scientific, and Technical Services

About the position

The Caseworker position at Veritas-HHS in Chattanooga, TN, involves providing Child Support Services by managing a caseload to ensure compliance with financial obligations and legal requirements. The role focuses on establishing paternity, medical, and child support court orders, while also addressing customer concerns and maintaining accurate case information.

Responsibilities

• Analyze case information and take next steps pursuant to State policies and procedures.
• Conduct interviews, collect DNA samples, negotiate consents, and refer to community services.
• Prepare legal documents and correspondence related to a case.
• Work state system prompts to keep case information current and support automated case actions.
• Perform annual reviews on assigned cases.
• Perform initial locate activities.
• Track own performance through special reports.
• Receive, evaluate, and resolve customer problems and complaints.
• Update state system with appropriate new information and records detail of customer contacts.
• Take all actions available to resolve customer concerns.
• Other related duties as assigned.

Requirements

• High School Diploma
• Demonstrated ability to communicate effectively
• Ability to participate in a team management environment
• Commitment to team and office goals and core values.

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• 401(k)
• Short-Term Disability (STD)
• Long-Term Disability (LTD)
• Life Insurance
• Employee Assistance Program
• Telehealth Services
• Paid Time Off
• Nectar Rewards