Caseworker- Chattanooga

$37,000 - $56,000/Yr

Veritas Hhs - Chattanooga, TN

Full-time - Entry Level

Onsite - Chattanooga, TN

Professional, Scientific, and Technical Services

About the position

The Caseworker position at Veritas-HHS involves providing Child Support Services within the 11th Judicial District Child Support Services of TN in Chattanooga, TN. The role focuses on managing a caseload to ensure compliance with child support obligations, including establishing paternity and court orders. The position emphasizes teamwork, integrity, and quality service delivery, aligning with the company's mission to perform socially useful work while fostering a positive work environment.

Responsibilities

• Analyze case information and take next steps pursuant to State policies and procedures.
• Conduct interviews, collect DNA samples, negotiate consents, and refer to community services.
• Prepare legal documents and correspondence related to a case.
• Work state system prompts to keep case information current and support automated case actions.
• Perform annual reviews on assigned cases.
• Perform initial locate activities.
• Track own performance through special reports.
• Receive, evaluate, and resolve customer problems and complaints.
• Update state system with appropriate new information and records detail of customer contacts.
• Take all actions available to resolve customer concerns.
• Other related duties as assigned.

Requirements

• High School Diploma
• Demonstrated ability to communicate effectively
• Ability to participate in a team management environment
• Commitment to team and office goals and core values.

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• 401(k)
• Short-Term Disability (STD)
• Long-Term Disability (LTD)
• Life Insurance
• Employee Assistance Program
• Telehealth Services
• Paid Time Off
• Nectar Rewards