Caseworker- Cleveland, TN

$37,000 - $56,000/Yr

Veritas Hhs - Cleveland, TN

Full-time

Onsite - Cleveland, TN

Professional, Scientific, and Technical Services

About the position

The Caseworker position at Veritas-HHS involves providing Child Support Services in Cleveland, TN. The role focuses on managing a caseload to ensure compliance with child support obligations, including establishing paternity and court orders. The Caseworker will work in an office environment five days a week, engaging with clients and community services to resolve issues and support families effectively.

Responsibilities

• Analyze case information and take next steps pursuant to State policies and procedures.
• Conduct interviews, collect DNA samples, negotiate consents, and refer to community services.
• Prepare legal documents and correspondence related to a case.
• Work state system prompts to keep case information current and support automated case actions.
• Perform annual reviews on assigned cases.
• Perform initial locate activities.
• Track own performance through special reports.
• Receive, evaluate, and resolve customer problems and complaints.
• Update state system with appropriate new information and records detail of customer contacts.
• Take all actions available to resolve customer concerns.
• Other related duties as assigned.

Requirements

• High School Diploma
• Demonstrated ability to communicate effectively
• Ability to participate in a team management environment
• Commitment to team and office goals and core values.

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• 401(k)
• Short-Term Disability (STD)
• Long-Term Disability (LTD)
• Life Insurance
• Employee Assistance Program
• Telehealth Services
• Paid Time Off
• Nectar Rewards