Caseworker- Knoxville

$35,000 - $57,000/Yr

Veritas Hhs - Knoxville, TN

Full-time - Entry Level

Onsite - Knoxville, TN

Professional, Scientific, and Technical Services

About the position

The Caseworker position at Veritas-HHS involves providing Child Support Services within the 6th Judicial District Child Support Services of TN office in Knoxville, TN. The role focuses on managing a caseload to ensure compliance with child support obligations, including establishing paternity and court orders. The position emphasizes teamwork, integrity, and quality service delivery, aligning with the company's mission to perform socially useful work while fostering a positive work environment.

Responsibilities

• Analyze case information and take next steps pursuant to State policies and procedures.
• Conduct interviews, collect DNA samples, negotiate consents, and refer to community services.
• Prepare legal documents and correspondence related to a case.
• Work state system prompts to keep case information current and support automated case actions.
• Perform initial locate activities.
• Track own performance through special reports.
• Receive, evaluate, and resolve customer problems and complaints.
• Update state system with appropriate new information and records detail of customer contacts.
• Take all actions available to resolve customer concerns.
• Other related duties as assigned.

Requirements

• Associate's degree or Paralegal Certification preferred.
• At least two years of experience in a legal environment or government case processing; public contact experience preferred.
• Education can be substituted for years of experience.
• Demonstrated ability to communicate, participate in a team management environment, and commit to team and office goals and core values.

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• 401(k)
• STD, LTD
• Life Insurance
• Employee Assistance Program
• Telehealth Services
• Paid Time Off
• Nectar Rewards