Caseworker (Refugee Support Services)

International Rescue Committee - Louisville, KY

Full-time - Mid Level

Remote - Louisville, KY

Social Assistance

About the position

The Refugee Support Services (RSS) Caseworker at the International Rescue Committee (IRC) provides trauma-informed support to refugees and qualified immigrants, facilitating a positive resettlement experience and promoting client self-sufficiency. This role involves close collaboration with clients, colleagues, and external partners to create tailored service plans that address individual needs, ensuring access to essential resources such as housing, food, and medical care.

Responsibilities

• Coordinate timely services to ensure each client has living essentials such as housing, food, medical care, and access to transportation, and is oriented to their new environment.
• Conduct intake services with clients to assess needs.
• Develop self-sufficiency plans and timelines in partnership with each client.
• Provide individualized support through direct services, referrals, and advocacy.
• Assess and monitor client progress to support their attainment of established goals, address challenges, and to ensure that available resources are utilized.
• Detail each client interaction in accordance with program requirements.
• Input client information in database(s) and assist with tracking and reporting as needed.
• Collaborate effectively with coworkers and partner organizations.
• Build and maintain relationships with area service providers for the benefit of clients.
• Use personal, insured vehicle and/or public transportation (where available) to travel and transport clients and materials as needed throughout the service delivery area.
• May train and lead the activities of volunteers and interns.
• Other duties as assigned.

Requirements

• Bachelor's degree in social work or related field of study preferred.
• Minimum of 2 years' experience in the human services field strongly preferred.
• Experience working with refugee and/or immigrant populations strongly preferred.
• Strong relationship building, diplomacy, and networking skills.
• Demonstrated success working and communicating effectively in a multi-cultural environment.
• Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively.
• Attention to detail and accuracy in work product.
• Fluent in English, both spoken and written; proficiency in language(s) spoken by IRC's clients is desired; including Kinyarwanda, Swahili, Somali, Arabic, Burmese.
• Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research and problem-solving purposes.
• Valid driver's license and access to a personal, insured vehicle.

Nice-to-haves

• Proficiency in additional languages spoken by clients such as Kinyarwanda, Swahili, Somali, Arabic, and Burmese.

Benefits

• 403(b) matching
• Disability insurance
• Health insurance
• Dental insurance
• Flexible spending account
• Paid time off
• Employee assistance program
• Life insurance