Cash Operations Coordinator
Federal Reserve Bank - San Francisco, CA
posted 5 months ago
About the position
The Cash Operations Coordinator position at the Federal Reserve Bank of San Francisco is a pivotal role within the Cash Services group, which is responsible for the reliable and secure provision of coin and currency to the communities in the Twelfth District. This position is designed for individuals who are looking to take on greater responsibilities within cash operations. The successful candidate will lead operations teams daily, ensuring that all activities related to risk management, compliance, training, and business process improvements are executed effectively. The role requires collaboration with the San Francisco Cash Management team to optimize operational efficiency while adhering to departmental guidelines. In this role, the Operations Coordinator will be tasked with assigning and directing distribution and processing activities, optimizing staff resources, inventory levels, and machine utilization strategies to meet customer deadlines. The coordinator will also take a lead role in resolving operational challenges, which may include machine issues, inventory management, and customer transactions. A strong focus on quality assurance and audit readiness is essential, as the coordinator will be responsible for collecting and reviewing documentation for accuracy and completeness, as well as monitoring adherence to risk management requirements. The position also involves conducting staff training on system equipment and compliance requirements, seeking opportunities for improvements in production and risk management performance, and working closely with customers and vendors to ensure service levels are met. This role is not only about managing operations but also about fostering a culture of engagement and growth within the team, making it an excellent developmental opportunity for those looking to advance their careers in cash operations.
Responsibilities
- Assign and direct distribution and processing activities by optimizing staff resources, inventory levels, and machine utilization strategies to meet customer deadlines.
- Assume a lead role in researching, clarifying, and resolving operational challenges across multiple work processes.
- Contribute to the achievement of a strong quality program and audit readiness activities by collecting and reviewing documentation for accuracy and completeness.
- Monitor and optimize equipment performance through evaluating machine utilization statistics and coordinating preventative maintenance and repair activities.
- Conduct staff training on system equipment, compliance requirements, and existing/new standard department procedures.
- Seek opportunities for improvements on production, risk management performance, and employee-focused initiatives that drive engagement and growth.
- Work with customers and vendors within the cash supply chain to ensure adherence to service levels and contractual obligations.
Requirements
- Strong teamwork and customer service orientation.
- Strong time management and organizational skills to manage multiple priorities.
- Strong attention to detail.
- Experience working cross-functionally to meet internal and external client needs.
- Experience working independently to complete tasks.
- Ability to use critical thinking to assess situations and recommend actions in a timely manner.
- Strong communication and diplomacy skills when working with staff, management, customers, and vendors.
- Technical aptitude to learn and effectively operate systems and tools utilized in daily operations.
- Analytical skills to evaluate data points to uncover operational anomalies.
- Experience in developing written communications outlining processes and procedures.
- Experience with Microsoft Office products - Word, Excel, Access, and PowerPoint.
Benefits
- Medical
- Dental
- Vision
- Pre-tax Flexible Spending Account
- Backup Childcare Program
- Pre-Tax Day Care Flexible Spending Account
- Paid Family Care Leave
- Vacation Days
- Sick Days
- Paid Holidays
- Pet Insurance
- Matching 401(k)
- Retirement/Pension
