Cash & Trade Proc Assoc Analyst 2- Day Shift (Sunday-Thursday 0900-1730 or Tuesday-Saturday 0900-1730) (Onsite/Resident)

Citigroup • Getzville, NY

391d • $55,341 - $68,270

About The Position

The Data Entry position within the Public Sector Lockbox business at Citi is a critical role responsible for managing data entry tasks in a high-security environment. The role requires attention to detail, adherence to compliance guidelines, and the ability to work flexible hours, including weekends and holidays. The successful candidate will contribute to a positive team culture while ensuring quality and productivity standards are met.

Requirements

• Demonstrated history of strong interpersonal skills and positive peer engagement in a diverse environment.
• Ability to monitor data entry work streams to ensure timely completion.
• Intermediate technical knowledge to deliver quality service.
• Experience working well within a team environment towards common goals.
• Excellent attention to detail and strong data entry skills.
• Intermediate proficiency in PC applications, including MS Office and Lockbox Applications.
• Professional written and verbal communication skills.
• Prior experience in Lockbox, payment processing, banking, or operations is preferred.
• Previous audit and quality control experience is a plus.
• Self-motivated and goal-oriented with strong time management skills.
• Ability to work a flexible schedule, including weekends and holidays.
• U.S. Citizenship or Permanent Residency is required.
• Must be able to speak, write, and understand English.
• Must pass an extensive background check.

Nice To Haves

• Prior Lockbox, payment processing, banking experience or operations experience.
• Previous audit and quality control experience.

Responsibilities

• Meet or exceed quality and productivity standards as a member of the operations team.
• Serve as a subject matter expert for all data entry functions.
• Demonstrate high focus and attention to detail to minimize rework.
• Adapt to changes in deadlines and daily work assignments.
• Timely escalate observed issues and proactively identify process improvement opportunities.
• Collaborate with team members and managers to meet client timelines and quality requirements.
• Provide feedback and guidance to other processors regarding their work output.
• Support training for staff development and compliance with Citi training requirements.
• Monitor workflow to ensure timely completion of tasks.
• Operate within a highly regulated environment, adhering to policies and procedures.
• Engage in cross-site and cross-shift initiatives to foster a positive team environment.
• Cross-train for various internal roles and provide backup coverage as needed.
• Assess risk in business decisions, ensuring compliance with laws and regulations.
• Monitor data entry workflow across all streams and allocate resources as necessary.
• Review error reports and provide insights to management.
• Oversee New Hire training activities and update capacity models.

Benefits

• Medical, dental & vision coverage
• 401(k)
• Life, accident, and disability insurance
• Wellness programs
• Paid time off packages including vacation, sick leave, and paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree