Cashier/ Appointment Coordinator

Toyota Motors - Oakland, CA

Full-time - Entry Level

Oakland, CA

Transportation Equipment Manufacturing

About the position

The Cashier/Appointment Coordinator at Downtown Toyota of Oakland plays a crucial role in managing customer interactions and service appointments. This position requires strong communication skills and dealership experience, particularly with the Reynolds & Reynolds Dealer management system. The role emphasizes professionalism and efficiency in handling customer inquiries and transactions, contributing to a positive customer experience.

Responsibilities

• Schedule service appointments and manage heavy phone work.
• Communicate with guests and incoming callers in a professional, friendly, and efficient manner.
• Provide basic dealer information or direct customers to the correct department.
• Communicate messages to the appropriate parties in a timely manner.
• Answer incoming phone calls and direct callers to the appropriate department or individual.
• Handle all customer payment and credit transactions.
• Responsible for the daily balancing and reconciling of cash office account(s).
• Assist service customers during the morning and evening when needed.
• Assist with administrative duties as requested.

Requirements

• Excellent communication skills
• Outgoing and positive demeanor
• Professional presentation
• Punctual nature and ability to handle schedule flexibility
• A clean driving record & valid driver's license
• A professional appearance

Benefits

• Opportunities for advancement
• Ongoing training programs
• Progressive culture
• Employee perks