Cashier Assistant Manager

About the position

Join the movement at Erewhon Market, a trailblazer in the health and wellness industry, as we rapidly expand our presence across Southern California. Our culture is built on the foundation of unstoppable leaders, inspiring staff, and the best food and wellness products available. With over 10 locations and growing, we are committed to providing an exceptional experience for our customers and employees alike. We offer competitive pay ranging from $22 to $26 per hour based on experience, along with a range of benefits including 50% off organic meals daily, 20% off in-store purchases, a 401k plan with a 4% match, paid vacation, health benefits, and much more. Additionally, we provide bonuses and sales rewards for certain departments, creating huge opportunities for career growth within our organization. In this role, you will be responsible for providing excellent customer service by greeting and assisting customers, as well as responding to inquiries and complaints. You will lead by example, ensuring that all opening and closing procedures are performed accurately. This includes auditing the safe, ensuring equipment is in good working order, stocking the check stand area, and setting up daily schedules and audit sheets. You will also be responsible for the accurate counting, balancing, and securing of the change drawer, safe, assigned cash register, and any cash pickups or loans to cash registers. Staying updated on special cashier and merchandise needs for holidays, as well as market trends in the healthy grocery industry, is essential. You will drive membership sales and other promotions, including non-profit donation drives, while inspiring your team to meet daily or monthly sales goals. As an educator and brand expert, you will communicate the Erewhon mission and standards for excellence to both customers and team members. Additional responsibilities include assisting the Front End Manager with administrative tasks such as scheduling, managing requests for time off, and providing weekly recaps. You will ensure that the team adheres to policies and procedures in the absence of the Front End Manager and assist Managers on Duty with customer concerns as needed. Coaching conversations with team members will also be part of your role, ensuring continuous improvement and development within the team.

Responsibilities

• Provide excellent customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
• Ensure all opening and closing procedures are performed, including auditing the safe and assuring equipment is in good working order.
• Stock the check stand area with bags, register receipt tape, etc.
• Set up individual daily schedules and audit sheets.
• Be responsible for accurate counting, balancing, and securing of change drawer, safe, assigned cash register, and cash pickups or loans to registers.
• Stay updated on special cashier and merchandise needs for holidays and market trends in the Healthy/Grocery industry.
• Drive membership sales and other promotions or non-profit donation drives.
• Inspire team to meet daily or monthly sales goals.
• Educate customers and team members on the Erewhon mission and standards for excellence.
• Assist the Front End Manager with administrative tasks such as scheduling, requests for time off, and weekly recaps.
• Ensure team follows policies and procedures in the absence of the Front End Manager.
• Assist Managers on Duty with customer concerns when requested.
• Hold coaching conversations with team members as needed.

Requirements

• Minimum 1+ years of experience as a Lead in the Grocery Retail or Customer Service industry preferred.
• Bilingual English/Spanish preferable, but not necessary.

Benefits

• 50% off organic meals daily
• 20% off in-store purchases
• 401k with 4% match
• Paid Vacation
• Health Benefits
• Bonuses and sales rewards
• Opportunities for career growth