About the position
The Cashier Associate at Fresco y Mas Retail Stores plays a crucial role in enhancing customer confidence and loyalty through efficient and courteous service at the checkout. This position is part of Southeastern Grocers, which is dedicated to fostering a culture of belonging and inclusivity. The Cashier Associate is responsible for maintaining financial accountability in their service lane while ensuring a positive shopping experience for customers. This includes greeting customers, assisting them with their needs, and thanking them for their patronage. The associate must also manage their lane according to established service standards, ensuring that customers are informed of any specials or promotions as requested by management. In addition to customer service, the Cashier Associate is tasked with accurately recording sales through the scanning system and operating cashiering equipment efficiently. This includes recognizing all forms of payment and providing the correct change. The role also involves stocking front-end products, restocking supplies to minimize waste, and maintaining a clean and orderly work area. The associate is expected to report any safety hazards or faulty equipment to management and to notify them of any incidents of theft or policy violations. Training new cashiers may also be part of the responsibilities, ensuring that all team members adhere to company policies and procedures. Overall, the Cashier Associate is a vital part of the retail team, contributing to a positive shopping environment and upholding the values of Southeastern Grocers.
Responsibilities
- Provide continuous attention to customer needs; greet, assist and thank customers in a prompt, courteous and friendly manner.
- Listen to and appropriately escalate customer concerns to management with a positive attitude.
- Manage lane according to service standards.
- Inform customers of specials and promotions as requested by company or store management.
- Properly record sales through the scanning system; operate cashiering equipment accurately and efficiently recognizing all forms of tender and providing the correct change when appropriate.
- Stock front end products; restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost.
- Put up discarded or returned merchandise.
- Return carts to shopping cart corral.
- Assist in training new cashiers.
- Keep work area clean, orderly and free from safety hazards; report faulty equipment and hazards to management.
- Notify management of associate theft, customer shoplifting, unauthorized mark-downs, property defacement or any action that is illegal and/or against company policy.
- Perform other job-related duties as assigned.
Requirements
- Meet legal and company policy age requirements to perform job functions.
- Ability to read, write and speak English proficiently.
- Ability to understand and follow English instructions.
- Authorization to work in the United States or the ability to obtain the same.
- Successful completion of pre-employment drug testing and background check.
Nice-to-haves
- High standard of integrity and reliability.
