Cashier/Customer Service

$37,440 - $37,440/Yr

Toyota Motors - Kenosha, WI

Part-time,Full-time - Entry Level

Kenosha, WI

Transportation Equipment Manufacturing

About the position

The Cashier/Customer Service position at Kenosha Toyota involves providing excellent customer service while managing transactions and assisting with various clerical duties. The role is essential in ensuring a smooth operation at the dealership, where the focus is on creating a welcoming environment for customers and supporting the team with effective communication and problem-solving skills.

Responsibilities

• Calculate the customer's bill using the dealership's computer system.
• Receive cash, checks, and credit card payments from customers and record the amount received on the repair order and/or counter ticket.
• Make change accurately and issue receipts to customers.
• Answer phones and direct consumers to the proper department, following up in a timely manner.
• Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution.
• Operate switchboard telephone system.
• Communicate with callers in a professional, friendly, and efficient manner, striving to minimize the amount of time customers spend on hold.
• Assist the managers with various clerical duties as needed.
• Be friendly, professional, courteous, and efficient when working with all customers and employees.
• Familiarize yourself with department structures & internal procedures for assisting customers efficiently.

Requirements

• Experience with Microsoft Office suite is a plus.
• Available to work flexible hours on weekdays, weeknights & Saturdays.
• Ability to communicate customers' interests, needs, and requests to management and sales personnel.
• Professional personal appearance.
• Must possess a valid driver's license and have a satisfactory driving record.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance