Cashier Receptionist(On Call)

Kaiser Permanente - Santa Clara, CA

Full-time - Entry Level

Remote - Santa Clara, CA

5,001-10,000 employees

Ambulatory Health Care Services

About the position

The Cashier Receptionist is a vital member of the healthcare department team at Kaiser Permanente, responsible for greeting and checking in patients at the medical office. This role involves accurate patient registration, information capture, and revenue collection, all while providing excellent customer service. The position requires extensive computer use and a general knowledge of the medical center to assist patients effectively.

Responsibilities

• Greet and assist patients that present at the medical office.
• Follow appropriate patient registration/check-in policies and procedures.
• Verify and/or update all demographic information, including Personal Physician Selection and Language Preference.
• Check in patients using the check-in systems or manual visit records when systems are down.
• Determine patients' membership/benefits according to the benefit display.
• Create accounts for workers compensation and confidential patients as necessary.
• Capture and populate workers compensation data on the correct screens.
• Manage electronic in-basket and document prepayments using notes function.
• Obtain a patient medical record number when necessary.
• Order Health Plan cards as needed.
• Collect co-pays and fees, informing patients of available payment options.
• Generate appropriate encounter forms electronically or manually if the system is down.
• Direct patients to the appropriate area after check-in is completed.
• Check out patients by following checkout policies and procedures.
• Follow procedures for registering exception-type patients such as non-members and Medicare patients.
• Initiate and complete required forms for all appointments per policy.
• Access necessary information from the fee schedule to determine appropriate fees based on CPT-4 and/or service codes.
• Assist patients by explaining co-pays/applicable fees and providing facility directions.
• Track referrals to specialty care using the consultation/referral system as needed.
• Demonstrate knowledge of Patient Administration Appointment Registration (PARRS).
• Maintain the patient will-call area box if applicable.
• Communicate with clinical and business office staff as needed.
• Handle cash according to the Cash Handling Responsibility Agreement and comply with cash handling policies.
• Reconcile shift and deposit funds according to the Cash Handling Responsibility Agreement.

Requirements

• Six months of work experience in a related field.
• High School Diploma or GED.
• Basic knowledge and use of computer and keyboard.
• Ability to read and follow instructions, short correspondence, and memos.
• Professional phone etiquette and communication skills with healthcare providers, staff, patients, and visitors.
• Ability to multi-task, organize, manage time, and prioritize workflow in a complex environment.

Nice-to-haves

• Experience in a healthcare setting.
• Familiarity with health plan coverage types.

Benefits

• Health insurance coverage.
• Retirement benefits.
• Paid time off.
• Employee discounts.