About the position
As a Cashier Team Lead at Academy Sports + Outdoors, you will play a crucial role in ensuring that our customers receive prompt and friendly service while maintaining operational excellence at the front end of the store. This position requires a strong focus on customer service, effective communication, and the ability to lead a team of cashiers. You will be responsible for monitoring cashiers to ensure they are providing excellent service, directing the zoning of merchandise, and ensuring compliance with merchandising guidelines. Additionally, you will operate the cash register for a significant portion of your shift, demonstrating knowledge of cashier procedures and assisting in training others on the use of POS equipment. Your responsibilities will also include performing opening and closing procedures, managing cash control, and auditing cashiers according to company policies. You will need to maintain accurate transaction records and monitor cashiers to ensure they balance their registers correctly. The role requires a proactive approach to managing change needs and ensuring that all cash handling procedures are followed meticulously. You will also be involved in managing incoming and outgoing merchandise transfers and ensuring that plan-o-grams are stocked and maintained. This position demands a flexible schedule, as you will be required to work nights, weekends, and holidays based on business needs. You will need to be physically capable of lifting and moving merchandise, as well as standing for extended periods. Your ability to read and interpret safety rules, operating instructions, and procedure manuals will be essential in this role. Overall, the Cashier Team Lead position is vital for creating a positive shopping experience for our customers while supporting the operational goals of the store.
Responsibilities
- Monitors cashiers to ensure they are providing prompt, friendly customer service.
- Ensures smooth and efficient operations of all register processes and procedures.
- Operates cash register up to 50% of the time and exhibits knowledge of cashier procedures.
- Directs zoning of Front End merchandise and monitors compliance to merchandising guidelines.
- Performs closing and opening procedures, including cashier drops, cash control in tills and safe.
- Monitors cashiers to ensure accurate balance all transactions run through an assigned register.
- Checks change needs regularly and orders change as necessary, paying special attention to events that may impact change deliveries or needs.
- Audits cashiers according to Academy policy and procedures.
- Manages incoming and outgoing merchandise transfers.
- Ensures POGs are stocked and maintained.
- Performs price/SKU look ups.
- Reads, understands and follows company policies, procedures and safety rules.
- Adheres to company work hours, policies, procedures and rules governing professional staff behavior.
Requirements
- High school diploma or general education degree (GED) preferred.
- At least two (2) years of relevant work experience required.
- Excellent customer service orientation.
- Effective problem solving and communication skills with customers and team members.
- Ability to operate and coach others on use of POS equipment, symbol and telephone.
- Working knowledge of inventory software and order processing systems.
Benefits
- 401(k) matching
