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Smashburger - Glen Ridge, NJ
posted 2 months ago
Full-time - Entry Level
Glen Ridge, NJ
1,001-5,000 employees
Food Services and Drinking Places
About the position
The Cashier (Guest Service Expert) at Smashburger plays a crucial role in delivering exceptional customer service and ensuring a positive dining experience for guests. This position involves greeting customers, processing orders, and maintaining a clean and welcoming environment. The Cashier is expected to work collaboratively with team members and management to uphold the company's standards of service and quality.
Responsibilities
- Greet guests with a smile and welcome them to the restaurant.
- Promote a fun and positive work environment.
- Work effectively with others on the line and communicate with cooks and managers.
- Be knowledgeable about all menu items to make meal suggestions and answer questions.
- Verify guest orders for accuracy and manage 'to-go' orders.
- Process POS transactions and follow cash handling procedures.
- Visit tables after food delivery to ensure guests have everything they need.
- Encourage guests to complete surveys and adhere to marketing promotions.
- Maintain cleanliness of floors, counters, dining area, and restrooms.
- Follow company cash policies to minimize losses through theft or shortages.
- Upsell food items to guests through thoughtful suggestions.
Requirements
- No experience necessary; training will be provided.
- Must successfully complete Smashburger training program.
- Must be at least 16 years old.
- Physical ability to stand for extended periods and lift boxes up to 25 lbs.
- Availability to work variable hours, including nights, weekends, and holidays.
- Adhere to Smashburger uniform policy.
- Ability to follow all guidelines and procedures set forth by Smashburger and local regulations.
- Must be able to produce authorized U.S. work documents.
Benefits
- Tip share - earn up to $2/hr extra in tips.
- Get paid to refer friends.
- 50% discount on menu items.
- Flexible schedules in a fun, family-friendly environment.
- Medical, dental, and vision options.
- Paid time off for vacation and sick days.
- 401K match for employees 21 and older.
- Employee Assistance Program.
- Fast track for career opportunities and management experience.
- Free uniform and hat.
