Cashier

Rural King Supply Company - Lebanon, OH

Part-time - Entry Level

Lebanon, OH

Building Material and Garden Equipment and Supplies Dealers

About the position

The Cashier position at Rural King is a part-time role focused on delivering exceptional customer service and ensuring smooth transactional experiences for customers. As the frontline representative of the brand, the Cashier is responsible for greeting customers, processing transactions accurately, and maintaining a welcoming store environment. The role emphasizes clear communication, active listening, and adherence to company policies while providing product information and assistance to customers.

Responsibilities

• Greet customers with a friendly demeanor as they enter the store.
• Process transactions accurately and efficiently while following company guidelines.
• Educate customers on company programs such as the loyalty program and RK Visa.
• Execute cash management, return, layaway, and exchange policies with precision.
• Communicate professionally with all associates and customers.
• Provide product information and answer basic customer inquiries.
• Coordinate with loaders to assist customers promptly.
• Handle price dispute resolution with professionalism.
• Maintain a designated area in front of the registers to assist customers.
• Emphasize the value of joining the Rural King loyalty program.
• Utilize the designated cashier script during customer interactions.
• Respond to incoming calls at the registers with impeccable phone etiquette.
• Ensure reconciliation of registers and filing of paperwork accurately.
• Deactivate EAS devices or spider wrapped products as needed.
• Maintain awareness to prevent loss and deliver exceptional service.
• Stock coolers, clean front windows, and manage registers efficiently.
• Refill popcorn and coffee stations in a timely manner.
• Keep shopping carts and restrooms clean and well-maintained.
• Use general office equipment such as telephone and computer.
• Participate in cross-training for flexibility in various departments.
• Engage in learning initiatives such as training programs and workshops.
• Provide friendly support to others, assisting with inquiries and concerns.
• Demonstrate behaviors that exemplify Rural King's Values.

Requirements

• Exceptional customer service skills and a desire to help others.
• Comfortable navigating computer systems and software.
• Excellent verbal and written communication skills.
• Ability to interact in a fast-paced environment and remain flexible.
• Strong interpersonal skills and ability to actively listen.
• Proficiency in adapting communication style to diverse backgrounds.
• Ability to complete repetitive activities and maintain motivation.

Nice-to-haves

• Experience in retail or customer service environments.

Benefits

• 401(k) matching
• Health insurance
• Virtual doctor visits
• 15% Associate Discount
• Dave Ramsey's SmartDollar Program
• Associate Assistance Program
• RK Cares Associate Hardship Program
• 24/7 Chaplaincy Services