Cashier

Smashburger - Lakewood, CO

Part-time,Full-time - Entry Level

Lakewood, CO

Food Services and Drinking Places

About the position

The Cashier (Guest Service Expert) at Smashburger plays a crucial role in delivering exceptional customer service and ensuring a positive dining experience for guests. This position involves greeting customers, processing orders, and maintaining a clean and safe environment while promoting teamwork and effective communication within the restaurant.

Responsibilities

• Greet guests with a smile and welcome them to the restaurant.
• Promote a fun and positive work environment.
• Work collaboratively with team members and communicate effectively with cooks and managers.
• Be knowledgeable about menu items to make meal suggestions and answer questions.
• Verify guest orders for accuracy and manage 'to-go' orders.
• Process POS transactions and follow cash handling procedures.
• Visit tables after food delivery to ensure guests have everything they need.
• Encourage guests to complete surveys and adhere to marketing promotions.
• Maintain cleanliness of floors, counters, dining area, and restrooms.
• Follow company cash policies to minimize losses through theft or shortages.
• Upsell food items through thoughtful suggestions.

Requirements

• No experience necessary; training will be provided.
• Must be at least 16 years old.
• Physical ability to stand for extended periods and lift boxes up to 25 lbs.
• Availability to work variable hours, including nights, weekends, and holidays.
• Adhere to Smashburger uniform policy.
• Ability to follow all guidelines and procedures set forth by Smashburger and local regulations.
• Must be able to produce authorized U.S. work documents.

Benefits

• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Opportunities for advancement
• Paid time off