Wind Creek Wetumpkaposted 6 months ago
Full-time • Entry Level
Montgomery, AL

About the position

The Casino Host is responsible for acquiring, developing, and maintaining relationships with VIP customers to enhance revenue for the casino. This role involves providing personalized service, extending complimentary items, and ensuring a positive experience for guests, all while adhering to company policies and procedures. The Casino Host plays a crucial role in creating an engaging atmosphere that encourages customer loyalty and satisfaction.

Responsibilities

  • Extend complimentary items and services to guests based on their play.
  • Recruit new mid and high-level players through marketing activities such as direct mailers and telemarketing.
  • Develop and maintain relationships with target customers through personalized service.
  • Greet and host target customers while they are on the property.
  • Ensure target customers have a player's club card in use during their visit.
  • Arrange appropriate levels of complimentary services during visits.
  • Utilize HMS to document, track, and develop customer relationships.
  • Resolve customer complaints professionally and effectively.
  • Conduct phone marketing to invite target customers to the property or special events.
  • Market and fill promotional events, both hosted and casino-related.
  • Create an atmosphere of luck and celebrate customer wins.
  • Meet production goals to align with company objectives.

Requirements

  • High School diploma or GED required or currently enrolled in a GED program with completion within six months of start date.
  • Must be twenty-one (21) years of age or older.
  • One (1) year of Player Development experience required.
  • Five (5) years of experience in a quota-based sales position required.
  • One (1) year working in Hotel, Casino Concierge/Casino Marketing, or Player Services position with WCH required.
  • Must successfully pass job interview, including a guest service audition.
  • Excellent communication skills, both written and verbal, and strong organizational skills.
  • Friendly, highly energized, and self-motivated personality.
  • Ability to achieve production goals and work in a high-pressure environment.
  • Professional handling of guest service issues and recovery for future visits.
  • Ability to work independently and as part of a team.
  • Must be able to stand and/or walk for the entire shift.
  • Flexible availability, including nights, weekends, and holidays.
  • Willingness to travel for training as required.
  • Must have a Tribal Gaming License or the ability to obtain one.
  • Willingness to work in a smoke/secondary smoke environment.

Benefits

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance
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