Casino Manager

About the position

Achieves Company objectives in Customer Service, quality of service, and appearance of facility. Creates a positive, productive working environment. Oversees the overall operations of the Casino Floor under the direction of General Manager and Operations Manager.

Responsibilities

• Ensure all Guests feel welcome and are given responsive, friendly, and courteous service at all times.
• Maintains adequate staffing levels and utilizes Early Outs as business needs warrant.
• Control cash handling on the casino floor and GSC/Cage by adhering to Company and Gaming policies and procedures.
• Assist in all departments to ensure Guest satisfaction and efficient operations.
• Verify that all machines and equipment are in working condition, reports maintenance issues to proper departments.
• Assist in the implementation of Casino marketing, advertising, and promotional activities and campaigns.
• Fully understand and comply with all federal, state, county, and municipal regulations that pertain to health, safety, labor, and gaming requirements of the Casino, its employees, and Guests.
• Maintains confidentiality of all relevant information concerning guests, employees, and company assets.
• Maintains professional working relationships with Employees and Guests at all times.
• Monitor, review, and record Surveillance.
• Delivers Disciplinary Actions/Coaching as needed for all assigned Employees.
• Conduct Performance Reviews for all assigned employees.
• Investigates accidents/incidents involving Guests and Employees and prepares relevant Reports for Management and Human Resources.
• Adheres to all departmental, health, and safety standards.
• Plan, assign, and direct Employees work duties and tasks.
• Resolves guest complaints and/or service deficiencies and resolve issues.
• Possess excellent organizational skills.
• Ability to work in a high pressure, fast-paced environment.
• Excellent attention to detail and ability to multitask.
• Familiar and proficient in the use of a Point-of-Sale register.
• Attend Management and Financial meetings.
• Familiar with standard office equipment including ten key calculator, copier, scanner, and desktop computer.
• Proficient in Microsoft Office programs including Word, Excel, and Outlook.
• Must possess excellent math skills; able to calculate money accurately.

Requirements

• Minimum two years previous supervisory experience in a casino setting with cash handling, including Vault reconciliation, is strongly preferred.
• Must be professional and friendly and be able to get along with coworkers and work as a team.
• Must be able to meet the physical demands of the position.
• Must be able to read, write, and speak English fluently.
• High School Diploma or equivalent required.