Casual Team Member-5

JOANN - West Columbia, SC

Part-time - Entry Level

West Columbia, SC

501-1,000 employees

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Team Member at JOANN is responsible for delivering a premium customer experience by inspiring creativity and making JOANN a happy place for customers. This role involves driving sales through product knowledge, innovative merchandising, and ensuring accurate transactions at the cutting counter. Team Members create an exceptional in-store experience through positive interactions with customers and contribute to the overall sales environment of the store.

Responsibilities

• Greets every JOANN customer and uses the F.A.S.T. service model to meet customer needs.
• Processes customer transactions at the cutting counter and cash register efficiently and professionally.
• Engages in friendly conversation with customers about their projects while serving them.
• Stocks shelves accurately according to planogram and maintains high productivity.
• Maintains high standards throughout the sales floor by cleaning and recovering shelves and putting away returns.
• Invites customers to participate in store activities such as Education Classes and Custom Framing.
• Proactively drives sales through product knowledge and suggestive selling.
• Assists other Team Members with tasks to ensure team success and exceeds expectations set by Store Management.

Requirements

• No minimum education requirement; High School Diploma or equivalent preferred.
• No experience required; 1-3 years previous experience in a customer-centric environment preferred.

Benefits

• Medical, Dental and Vision benefit plans
• Company-paid basic, Optional, and Dependent life insurance
• Long-term disability and Company-paid Short-term disability
• Paid Time Off and Sick Time
• Tuition Reimbursement
• Team Member Discount