About the position
In this role, you will be responsible for investigating and maintaining property and casualty claims. Your primary duties will include determining liability, securing necessary information, reviewing coverages, arranging appraisals, and ultimately settling claims. The compensation for this position ranges from $55,000.00 to $90,000.00, with the pay rate type being salary. Compensation may vary based on the job level and your geographic work location. As a claims investigator, you will delve into the origin and cause of claims by contacting various parties involved, including insureds, claimants, agents, attorneys, contractors, experts, and public personnel. You will be tasked with identifying complex issues and seeking assistance when necessary. Your role will involve handling both first-party and third-party claims across multiple policy types and numerous endorsements. You will respond to customer inquiries, make appropriate decisions, and close files as needed. Additionally, you will interpret and determine policies, leases, by-laws, declarations, articles, and contract coverages, applying this knowledge to all parties involved in assigned losses. You will also be responsible for providing all parties with information regarding the claim process and status, answering questions, or redirecting inquiries to other areas as appropriate. This position requires specialized knowledge and skills, including a solid understanding of the claims handling process and the ability to provide customer-oriented solutions or support. You will need to obtain state-specific property casualty claims licensing as required, and be prepared for catastrophe duty, which may involve up to 75% of your time, although this will be non-travel and conducted from your desk.
Responsibilities
- Investigate origin and cause of claims by contacting appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, and public personnel.
- Identify complex issues and seek assistance as needed.
- Handle claims on a good faith basis, including both 1st party and 3rd party claims under multiple policy types and endorsements.
- Respond to customer inquiries, make appropriate decisions, and close files as needed.
- Interpret and determine policies, leases, by-laws, declarations, articles, and contract coverages and apply to all parties for assigned losses.
- Provide all parties with claim process and status; answer questions or redirect to other areas.
Requirements
- Solid knowledge of Xactimate and reading/writing estimates.
- Demonstrated experience providing customer-oriented solutions or support.
- Demonstrated experience handling 1st and 3rd party, multi-line claims across operating territories or equivalent experience.
- Demonstrated experience handling moderately complex claims or equivalent experience.
- Solid knowledge of policies and endorsements related to casualty coverages or equivalent knowledge.
- Solid understanding of each phase of the claim handling process or equivalent knowledge.
- Obtain state specific property casualty claims licensing as required.
Benefits
- Comprehensive medical, dental, and vision benefits.
- Competitive 401(k) contribution.
- Pension plan.
- Annual incentive.
- 9 paid holidays.
- Paid time off program (23 days accrued annually for full-time employees).
- Student loan repayment program.
- Paid-family leave.
