Catastrophe Property Adjuster *MULTIPLE REMOTE LOCATIONS*

$66,625 - $106,427/Yr

Erie Insurance - E Fayettevlle, NC

Full-time - Mid Level

Remote - E Fayettevlle, NC

1,001-5,000 employees

Insurance Carriers and Related Activities

About the position

The Catastrophe Operations Department at Erie Insurance is seeking a dedicated individual to handle catastrophe property claims. This position is primarily work-from-home, allowing for flexibility while serving clients across the ERIE operating footprint, which includes states such as Pennsylvania, New York, Maryland, North Carolina, Virginia, West Virginia, Tennessee, Wisconsin, Illinois, Indiana, Ohio, and Kentucky. The successful candidate will exercise independent discretion and judgment in managing all types of catastrophe property claims, ensuring that policyholders receive the support they need during challenging times. In this role, you will establish immediate contact with policyholders regarding their losses, driving to the site of damage within your assigned territory or beyond as required. You will set and manage adequate reserves within your designated authority, properly identify and assess damage, determine liability, and evaluate the total value of claims. Additionally, you will prepare estimates related to identified damages, negotiate with contractors and policyholders, and document all claim activities thoroughly to ensure compliance and facilitate closure. When not deployed on catastrophe duty, you will assist assigned field offices in handling day-to-day property claims, providing support and expertise to bring these claims to resolution. The position also involves attending industry-related training programs to stay current on legal developments and ensure compliance with applicable laws and regulations. A company car with a paid gas card will be provided for travel, and there is a fantastic bonus opportunity along with the chance to grow within an award-winning company.

Responsibilities

• Establish immediate contact with policyholders regarding their loss and drive to the site of damage within assigned territory or as required.
• Set and manage adequate reserves within designated authority.
• Properly identify and assess damage, determining liability and total value of claims.
• Prepare proper estimates relating to identified damages and obtain an agreed scope of work and cost of repair with contractors and/or policyholders.
• Document claim files with all activities and submit final reports for closure.
• Determine or decline payment and issue checks as required.
• Negotiate claims with plaintiff attorneys when necessary.
• Assign and supervise the handling of property losses by independent adjusters when necessary.
• Advise claims adjusters regarding the handling of claims.
• Attend industry-related training programs to stay current on legal developments and ensure compliance with applicable laws and regulations.
• Assist assigned field offices as necessary when not on Catastrophe Duty, bringing assigned property claims to conclusion.
• Provide monthly operational maintenance of the Sprinter Van attached to the office where the CAT adjuster is domiciled.

Requirements

• High school diploma or equivalent required.
• Five years of claims handling experience, or equivalent, including two years of property claims handling experience, required.
• Strong technical knowledge of structural damage repair and valuation techniques or equivalent required.
• Successful completion of Associate in Claims (AIC) program preferred.
• Proficiency with estimating software (preferably Symbility) or equivalent, preferred.
• Appropriate license as required by state.
• Valid driver's license and good driving record required.
• Incumbent must live in the territory assigned unless a change is approved by the company.

Nice-to-haves

• Experience with catastrophe claims handling is preferred.
• Knowledge of insurance regulations and compliance standards is beneficial.

Benefits

• Premier health, prescription, dental, and vision benefits for you and your dependents, with coverage beginning on the first day of work.
• Low contributions to medical and prescription premiums, with the company paying up to 97% of employees' monthly premium costs.
• Traditional pension plan, with full-time employees vested after five years of service.
• 401(k) with up to 4% contribution match, offered in addition to the pension.
• Paid time off including vacation, personal days, sick days, bereavement days, and parental leave.
• Career development opportunities, including a tuition reimbursement program for higher education and industry designations.
• Company-paid basic life insurance and short- and long-term disability insurance.
• Orthodontic coverage for children and adults, adoption assistance, and fertility and infertility coverage.
• Well-being programs and paid volunteer hours for community service, along with dollar-for-dollar matching of charitable gifts each year.