Category Governance Program Manager (Multiple Positions)

$146,994 - $206,172/Yr

Bytedance - Seattle, WA

Full-time - Mid Level

Seattle, WA

Professional, Scientific, and Technical Services

About the position

The Governance Program Manager at ByteDance is responsible for developing and managing a product roadmap for a messaging automation platform. This role involves creating operational processes, leading product development, and monitoring product performance to ensure alignment with company objectives. The position requires collaboration with stakeholders and cross-functional teams to drive product efficiency and success metrics improvement.

Responsibilities

• Develop a product roadmap for a messaging automation platform with built-in data-driven strategies.
• Provide fluent operation processes and content creation guidelines for the platform.
• Schedule regular check-ins with stakeholders on project requirements, product status, feedback, and performance to ensure aligned objectives and key results on a quarterly basis.
• Lead product development from conducting initial project requirements management to post-live analysis, driving the best product efficiency and experience.
• Monitor quantitative product performance and collect qualitative feedback regularly after product launch to successfully drive success metrics improvement.

Requirements

• Master's degree or foreign equivalent in Computer Science, Information Systems, Engineering, Business Administration, Business Analytics, Management or related field and 3 years of related work experience; or a Bachelor's degree or foreign equivalent and 5 years of progressive, post-baccalaureate related work experience.
• 3 years of experience analyzing sales operations data using data analytics tools SQL to improve sales operational processes, sales tools, and programs.
• Experience planning, developing, and executing projects in Waterfall and Agile methodologies.
• Experience managing key stakeholder relationships and gathering feedback to build programs aimed at driving customer revenue, growth, and retention.
• Experience working within project or program team settings to diagnose problems, support decision making, influence project or program direction, and collaborate with cross-functional teams.

Benefits

• 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents.
• Health Savings Account (HSA) with a company match.
• Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans.
• Flexible Spending Account (FSA) options for Health Care, Limited Purpose, and Dependent Care.
• 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) and 10 paid sick days per year.
• 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.
• Mental and emotional health benefits through EAP and Lyra.
• 401K company match, gym and cellphone service reimbursements.