Catering and Events Administrative Assistant - Hilton Austin

About the position

The Catering and Events Administrative Assistant at Hilton Austin plays a crucial role in supporting the Catering and Events department. This position is ideal for individuals looking to start a career in events and hospitality, providing opportunities to engage with clients and assist in the planning and execution of events.

Responsibilities

• Organize, plan, and prioritize duties by developing plans and goals.
• Communicate timely with internal and external clients via telephone, email, written documents, or in person.
• Handle phone calls, emails, and greet clients for events in a professional manner.
• Input programs in booking systems, manage VIP guest arrangements, and coordinate site visits.
• Create and communicate documents including BEOs, group resumes, post-event reports, menus, and diagrams/floor plans.
• Work with affiliate groups.
• Assist clients and deliver on their expectations.
• Demonstrate knowledge of job systems, products, booking systems, and processes.
• Make decisions and solve problems by analyzing issues and determining the best solutions for clients.
• Ensure high-quality service by assisting others to understand guest needs.
• Participate in customer site inspections and assist with the sales process as necessary.
• Perform other duties as necessary based on business needs.
• Maintain regular attendance.

Requirements

• Strong organizational skills and ability to prioritize tasks.
• Excellent communication skills, both verbal and written.
• Experience in customer service or hospitality is preferred.
• Familiarity with booking systems and event planning processes.

Nice-to-haves

• Previous experience in an administrative role within the hospitality industry.
• Knowledge of event planning and coordination.

Benefits

• Health insurance (medical, dental, vision)
• 401k with matching
• Extensive Paid Time Off
• Team Member/Friend & Family Travel Program
• Team Member recognition programs
• Other Hilton perks