Catering & Event Manager

Loews - Philadelphia, PA

Full-time - Mid Level

Philadelphia, PA

11-50 employees

Accommodation

About the position

The Catering & Event Manager at Loews Philadelphia Hotel is responsible for coordinating and executing convention, meeting, and rooms-only event business. This role ensures that all event details are managed from the time of assignment through to final payment processing, partnering with various hotel departments to meet client specifications and uphold Loews Hotels standards. The position requires a focus on outstanding service, client satisfaction, and operational excellence to drive repeat business.

Responsibilities

• Review all assigned group files including contracts and addenda for accuracy.
• Lead client correspondence including facilitating all client communication and introduction to operational and vendor partners.
• Build client relationships through maintenance of consistent, professional communication and support.
• Outline all details of convention events in the form of Banquet Event Orders and other reports to provide timely information to hotel departments regarding set-up, purchasing, and scheduling needs.
• Communicate all event details, deadlines, and key documents to clients, obtain approvals and ensure client understanding of event planning process.
• Partner with and advocate for group reservation desk and group credit and billing departments regarding receipt and input of all group reservation and payment needs.
• Prepare impactful group resumes containing all relevant event information needed for successful operational execution.
• Distribute accurate and thoroughly detailed Banquet Event Orders and group resumes by established deadlines to appropriate hotel departments.
• Determine event needs for pre-convention and other internal or guest facing planning meetings for all assigned groups, then coordinate and lead those meetings.
• Maintain accuracy of booking information in Delphi, including blocking of space, food & beverage function details, attachment of signed key event support documents.
• Accurately forecast and report out on group food and beverage spend.
• Oversee group room block performance, and report out on rooms utilization.
• Drive incremental banquet food and beverage and room rental revenue to achieve department budget goals.
• Attend all relevant hotel meetings and presents where appropriate, including department, staff, resume review, and banquet event order meetings.

Requirements

• Minimum one year of experience in event management, sales, or related experience in a full-service hotel environment or minimum two years of experience in guest-facing Customer Service and/or hospitality role.
• Knowledge of hotel operational departments.
• Must be able to partner effectively with clients, guests, and all levels of hotel staff and management.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Delphi experience preferred; Diagramming software experience preferred.
• Must be able to work a flexible schedule, including weekends and holidays, as needed.

Benefits

• Paid holidays
• Health insurance
• Tuition reimbursement
• 401(k) matching
• Paid sick time