Catering Events Manager

La Cantera Resort & Spa - San Antonio, TX

Full-time - Mid Level

San Antonio, TX

101-250 employees

About the position

At Pyramid Global Hospitality, we prioritize our people, and as a Catering Events Manager at La Cantera Resort & Spa, you will play a crucial role in ensuring that all events run smoothly and exceed guest expectations. The Catering Events Manager (CEM) is responsible for planning and executing catering events that have been handed over from the Catering Sales team, as well as planning group events as needed. This position requires a strong focus on providing exceptional service to both internal and external guests, embodying the culture of La Cantera Resort and Spa, and promoting the resort as a premier destination and employer of choice. The CEM will be tasked with managing all aspects of event planning, which includes developing and maintaining interdepartmental relationships, reviewing signed turnovers and contracts, and ensuring that all information is accurately blocked and reserved in the Delphi system. Understanding the intent of a client's meeting or event is essential, and the CEM will partner with clients to achieve their goals while identifying upsell opportunities and offering additional experiences or locations as appropriate. Creating detailed Banquet Event Orders (BEOs) is a key responsibility, which includes specifying time, location, expected guest count, food offerings, bar offerings, and any allergy restrictions. The CEM will also assign appropriate meeting rooms based on client needs, review contracts to ensure compliance with deadlines and concessions, and communicate effectively with the Group Rooms Coordinator. Additionally, the CEM will provide clients with updated estimates and diagrams as necessary, coordinate with various departments to execute events, and maintain positive guest relations at all times. The role also involves conducting event planning site visits, leading pre- and post-convention meetings, and staying informed about market trends and competitor activities. The CEM will greet clients on the day of the event to ensure everything aligns with the planning timeline and will document all guest requests and complaints for proper handling. Maintaining confidentiality and adhering to internal deadlines are also critical aspects of this position.

Responsibilities

• Ensure all events run as planned and provide exceptional service to guests.
• Plan catering events turned over from the Catering Sales team and group events as needed.
• Develop and maintain interdepartmental relationships to facilitate event planning.
• Review signed turnovers and contracts, ensuring accurate blocking/reservation in Delphi.
• Understand client meeting/event intent and partner with them to achieve their goals.
• Identify upsell opportunities and offer additional experiences/locations to clients.
• Create detailed Banquet Event Orders (BEOs) including time, location, guest count, food offerings, and bar offerings.
• Assign appropriate meeting rooms based on client needs and review contracts for compliance with deadlines and concessions.
• Communicate with the Group Rooms Coordinator and provide client reminders prior to releasing unreserved rooms.
• Provide clients with updated estimates and diagrams as necessary, ensuring they are aware of expected costs.
• Coordinate with various departments to execute events, including Golf, Loma da Vida, Outlets, Banquets, Rooms, and Housekeeping.
• Conduct event planning site visits and lead pre- and post-convention meetings with clients and departments.
• Maintain knowledge of the resort's activities and market trends to keep clients informed.
• Respond promptly to client requests via email or phone and maintain positive guest relations.
• Greet clients on the day of the event to ensure all aspects align with the planning timeline.
• Document all guest requests/complaints and communicate them to the respective personnel for proper handling.

Requirements

• High school diploma required; college degree preferred.
• Minimum 3 years of experience as an Event Manager in a Resort/Hotel setting preferred.
• CMP Certification preferred.
• At least 2 years of experience planning social events such as weddings and parties preferred.

Nice-to-haves

• Experience in luxury resort environments.
• Strong communication and interpersonal skills.
• Ability to work under pressure and manage multiple events simultaneously.

Benefits

• Health insurance
• Dental insurance
• Paid time off
• Employee assistance program
• 401(k) matching