Catering Sales and Events Manager

$62,000 - $65,000/Yr

Unclassified - Denver, CO

Full-time - Mid Level

Denver, CO

51-100 employees

About the position

The Catering Sales and Events Manager at The Source Hotel & Market Hall is responsible for achieving booking quotas in the local catering segment, which includes SMERF (Social, Military, Educational, Religious, and Fraternal), associations, and the social market. This role encompasses not only sales responsibilities but also the coordination of all aspects of food and beverage (F&B) or event space execution for group events. The manager will prepare all event documentation and coordinate with hotel departments and customers to ensure consistent, high-level service throughout the event. The position requires consistently meeting or exceeding assigned revenue production goals while following booking guidelines to maximize revenue opportunities without displacing group business. In addition to managing assigned group's attrition, cancellation charges, and adjustments, the Catering Sales and Events Manager will respond to all leads within the time allotment set by department guidelines. The role involves soliciting, negotiating, and booking new and repeat business through various efforts, including outside sales calls, email outreach, referrals, and networking. The manager will notify and coordinate customer specifications with other departments and respond quickly and efficiently to customer issues, comments, and problems to ensure a quality experience and enhance future sales prospects. The manager will maintain accurate and legible records and files to provide group history and enhance future prospects. They will plan, upsell, and detail the program with the client, including verification and modification of space requirements, times, equipment, menus, themes, and decorations. Additionally, the manager will monitor and control individual event budgets and details to maximize revenues and minimize expenses while ensuring the delivery of a quality product. Communication with customers regarding event details will be crucial, and the manager will follow up post-event for feedback and to close account billing. Throughout the event process, the manager acts as a liaison between the hotel and the customer, ensuring that their presence is known and available to solve problems or suggest alternatives as needed. The role also includes leading pre-event and post-event meetings for assigned groups and facilitating various meetings as necessary, such as Banquet Event Order meetings and block reviews. The manager will greet customers during the event phase and hand off to the operations team for the execution of details, all while adhering to the hotel's standards, policies, and procedures, and integrating current trends in the meetings and special events industry.

Responsibilities

• Achieve booking quotas in the local catering segment including SMERF, associations, and social market.
• Coordinate all aspects of F&B or event space execution for group events.
• Prepare all event documentation and coordinate with hotel departments and customers.
• Meet or exceed assigned revenue production goals.
• Follow booking guidelines to maximize revenue opportunities without displacing group business.
• Manage assigned group's attrition, cancellation charges, and adjustments.
• Respond to all leads within the time allotment set by department guidelines.
• Solicit, negotiate, and book new and repeat business through various efforts.
• Notify and coordinate customer specifications with other departments.
• Quickly and efficiently respond to customer issues, comments, and problems.
• Maintain accurate and legible records and files for group history.
• Plan, upsell, and detail the program with the client including verification and modification of space requirements.
• Monitor and control individual event budgets and details to maximize revenues and minimize expenses.
• Communicate verbally and in writing with customers regarding event details.
• Follow up with customers post-event for feedback and to close account billing.
• Act as a liaison between hotel and customer throughout the event process.
• Lead pre-event and post-event meetings for assigned groups.
• Facilitate various meetings as necessary.
• Greet customers during the event phase and hand off to the operations team.
• Adhere to all standards, policies, and procedures.
• Integrate current trends in the meetings and special events industry.

Requirements

• Minimum of 3 years of relevant experience within the industry.
• Hotel experience in hotel conference planning/services, sales, or banquet management.
• High level of attention to detail.
• Proven track record of providing quality service and solving guest and operational issues.
• Strong negotiating skills and creative selling abilities.
• Strong organizational skills to coordinate all departments in fulfilling client requests.
• Strong communication and organizational skills with guests, management, and co-workers.
• Ability to prioritize and organize work assignments with timely follow-up and execution.
• Preferred knowledge in Opera PMS, Delphi/Amadeus, and proficiency in Microsoft Office applications.
• Ability to apply logical thinking and understanding to carry out written and oral instructions.
• Ability to compute basic mathematical calculations.

Nice-to-haves

• Bilingual a plus but not required.

Benefits

• Compensation of $63,000 per year, Full-Time
• Quarterly incentive based on performance.