Catering Sales Manager

The Townsend Hotel • Birmingham, MI

317d

About The Position

The Townsend Hotel is seeking a proactive and dynamic individual to join our team as a Catering Sales Manager. This role focuses on seeking new business opportunities specifically in the social event market, responding to inquiries to secure profitable catering contracts, and achieving annual targets. The Catering Sales Manager will ensure timely responses to requests for proposals (RFPs) and incoming calls, prioritizing same-day responses. The position involves conducting site visits and hosting potential clients and wedding planners to showcase our offerings, identifying group budgets, and strategically upselling food and beverage options to enhance the average check, considering the group's preferences and background. Additionally, the manager will gather comprehensive information from event planners to assist other hotel outlets in their staffing, manage all aspects of events including diagrams, Banquet Event Orders (BEOs), in-person meetings, and procuring event supplies as needed. The role also includes preparing for and actively participating in discussions about upcoming groups during BEO Meetings, welcoming on-site contacts, facilitating introductions to the Banquet Manager for a seamless transition, and assisting in coordinating vendor drop-offs and setups. The Catering Sales Manager will conduct periodic check-ins with customers throughout the day to ensure smooth operations, remain readily available to address in-house customer needs, and keep the Catering and banquet teams informed of any problems or unusual matters for prompt corrective action. Furthermore, the manager will develop new business relationships, reaching out to existing catering-only bookings for future engagements within the market segment, and proactively make calls to promote the freestanding catering business in the social market.

Requirements

• Bachelor’s degree in hospitality preferred.
• Minimum of 3 years of experience in a hotel organization.
• Requires ability to work a flexible schedule.
• Must be able to communicate English verbally and in written communication.

Responsibilities

• Proactively seeks new business opportunities specifically in the social event market.
• Responds to inquiries to secure profitable catering contracts and achieve annual targets.
• Ensures timely responses to requests for proposals (RFPs) and incoming calls, prioritizing same-day responses.
• Conducts site visits and hosts potential clients and wedding planners to showcase offerings.
• Identifies group budgets and strategically upsells food and beverage options to enhance the average check.
• Gathers comprehensive information from event planners to assist other hotel outlets in their staffing.
• Manages all aspects of events, including diagrams, Banquet Event Orders (BEOs), in-person meetings, and procuring event supplies as needed.
• Prepares for and actively participates in discussions about upcoming groups during BEO Meetings.
• Welcomes on-site contacts, facilitating introductions to the Banquet Manager for a seamless transition.
• Assists in coordinating vendor drop-offs and setups.
• Conducts periodic check-ins with customers throughout the day to ensure smooth operations.
• Remains readily available on a priority basis to address in-house customer needs.
• Keeps the Catering and banquet teams promptly and fully informed of any problems or unusual matters for prompt corrective action.
• Develops new business relationships, reaching out to existing catering-only bookings for future engagements within the market segment.
• Proactively makes calls to promote freestanding catering business in the social market.

Benefits

• Success Coach every Thursday
• Fifty percent off your restaurant bill for up to six guests
• 401 (k)
• Discounted Bus Passes
• Free meals during shift
• PTO Program
• & so much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree