JPMorgan Chase
posted 4 months ago
Join the Fraud Client Experience team at JPMorgan Chase & Co., where you will play a crucial role in assisting customers in navigating the complexities of fraud recovery. As a Fraud Recovery Analyst, you will be an integral part of the Fraud Prevention and Recoveries Program, working diligently to facilitate effective communication and information exchange among clients, the Relationship Team, and the Fraud Investigations Team. Your primary goal will be to minimize client losses while maximizing recovery opportunities, all while striving to reduce the bank's overall losses. In this position, you will manage the daily validation of client transactions and oversee the workflow of various fraud prevention initiatives. This includes making outbound calls to clients and internal partners to validate payments and identify lookalike domains that may pose a risk. You will also handle inbound calls for Wire/ACH held payment confirmations and address any red flags that arise. Educating clients on payment validation best practices and the tactics employed by fraudsters will be a key aspect of your role. Your responsibilities will extend to authenticating, validating, and processing Check Fraud and ACH/WIRE claims, tracing monetary funds through Bank of First Deposit (BOFD) contacts, and providing timely updates to clients and internal partners until the resolution of each claim. You will utilize a variety of systems, including Outlook, Navigator, Customer Assist, LAW, ESDS, eServe, Remit One Admin, CCA, Deal Manager, JPM Access, Chase Connect, and Mainframe, to ensure that payment cutoffs and service levels are consistently met. In cases of confirmed fraud payments, you will be responsible for escalating these incidents promptly and following established procedures to secure client profiles, while also notifying the relationship and management teams. Additionally, you will support the development and maintenance of policies, procedures, and training materials, perform open-source research to identify patterns and trends in transaction data, and draw conclusions that will inform your work.