JPMorgan Chase - Indianapolis, IN
posted 4 months ago
Join the Fraud Client Experience team that is assisting customers find solutions in one of the world's most innovative banks. As a Fraud Recovery Analyst in the Fraud Client Experience Team, you are a part of the Fraud Prevention and Recoveries Program. You work to facilitate information exchange and communications with the Client, Relationship Team, and the Fraud Investigations Team in an effort to minimize client loss and maximize client recovery opportunities while also working to reduce bank loss. In this role, you will manage the day-to-day validation of client transactions and workflow of fraud prevention initiatives. This includes making outbound calls to clients and internal partners to validate payments and/or lookalike domains, as well as handling inbound calls for Wire/ACH held payment confirmation or red flags. You will provide education on payment validation best practices and how lookalike domains are employed to defraud businesses. Your responsibilities will also include authenticating, validating, and processing Check Fraud and ACH/WIRE claims, tracing monetary funds through BOFD contacts, and communicating with clients and internal partners to provide standard updates through the resolution of claims. You will utilize various systems including Outlook, Navigator, Customer Assist, LAW, ESDS, eServe, Remit One Admin, CCA, Deal Manager, JPM Access, Chase Connect, and Mainframe. It is essential to prioritize tasks to ensure payment cutoffs and service levels are met. You will immediately escalate confirmed fraud payments and follow procedures to secure client profiles, escalating to relationship and management teams as necessary. Additionally, you will support the development and maintenance of policies, procedures, and training materials, perform open-source research, and identify patterns/trends in transaction data.