CBX Overnight Customer Service Representative

$41,288 - $41,288/Yr

LAZ Parking - San Diego, CA

Part-time - Entry Level

San Diego, CA

Personal and Laundry Services

About the position

The Customer Service Representative at CBX Parking is responsible for creating a welcoming atmosphere for customers and clients, ensuring their experience is easy and pleasant. This part-time overnight position requires a dedication to exceptional customer service, reliability, and the ability to work in various environments, including both parking and terminal settings.

Responsibilities

• Provide excellent customer service with every interaction.
• Relocate luggage carts by pushing them across the bridge or bringing them in from parking lots in sets of 5 - 10 carts at a time.
• Assist passengers with completing tasks to successfully access the airport.
• Provide assistance with luggage and wheelchair needs.
• Demonstrate professionalism with every interaction.
• Handle cash and perform cashier duties.
• Direct and orientate passenger flow and process control in both English and Spanish.
• Work with a sense of urgency and complete tasks accurately and timely with minimal supervision.

Requirements

• Bilingual in Spanish and English.
• Customer service experience preferred.
• Ability to clear CBP Homeland Security clearance check.
• Willingness to work in any position at random moments throughout the shift.
• Ability to work independently in a single position for several days.
• Flexibility to work in any weather conditions and perform assigned tasks.
• Problem-solving skills and openness to coaching and redirection.
• Ability to understand and follow guidelines and procedures.
• Must be able to work weekends and holidays.
• Reliable transportation to and from the job site.

Nice-to-haves

• Strong customer service experience.
• Cash handling experience preferred but not required.
• Parking industry experience preferred but not required.
• Intermediate computer literacy preferred.

Benefits

• Competitive pay rate of $19.85/hr.
• Part-time hours available.