CCA Operations Analyst

$56,358 - $83,129/Yr

Calpine Energy Solutions - San Diego, CA

Full-time - Entry Level

San Diego, CA

Professional, Scientific, and Technical Services

About the position

Calpine Corporation is America's largest generator of electricity from natural gas and geothermal resources, operating in competitive power markets. With a fleet of 76 power plants and one under construction, Calpine boasts nearly 26,000 megawatts of generation capacity. The company serves customers across 22 states, Canada, and Mexico, emphasizing a commitment to environmental stewardship and corporate responsibility since its founding in 1984. Calpine's clean, efficient, and modern fleet utilizes advanced technologies to generate power in a low-carbon manner, including renewable geothermal plants that produce clean electricity from steam generated deep below the earth's surface. The CCA Operations Analyst position at Calpine Energy Solutions involves partnering with Community Choice Aggregators (CCA) in California to provide communities with cleaner energy options at competitive rates. CCAs are responsible for procuring renewable electricity for their customers and utilizing local utility power lines for distribution. The CCA Operations Analyst plays a crucial role in ensuring operational excellence by managing accurate and timely invoicing processes, addressing audit requirements, and assisting with various operational tasks. This position is essential to the growth of Calpine Energy Solutions and its expanding services. Key responsibilities include validating invoices and resolving billing exceptions for CCA customers, ensuring accurate billing parameters, and maintaining high customer service standards. The analyst will also be involved in processing and auditing billing-related tasks, facilitating customer service support, and understanding the nuances of various CCA programs. The role requires strong analytical skills, attention to detail, and the ability to communicate effectively with both internal teams and external clients.

Responsibilities

• Validate invoices and resolve billing exceptions for CCA customers.
• Review customer records in the billing database to ensure accurate billing parameters.
• Correspond and follow up daily with local utility regarding billing inquiries and exceptions for CCA customers.
• Ensure timeliness and accuracy to meet high customer service expectations.
• Review and resolve exception reports daily and weekly.
• Promptly invoice the energy component of CCA customers to ensure timely charges to the local utility.
• Ensure accurate account setup including proper jurisdiction.
• Complete daily, weekly, and monthly billing-related processes.
• Log tasks and exceptions appropriately for audit review.
• Review payments and end-of-month cash receipts.
• Review, test, and update tax statuses as needed.
• Facilitate timely resolution of inquiries and appropriately close issues with CCA customers.
• Assist Account Team with customer or client service items.
• Provide a high level of customer service using strong written and verbal communication.
• Be proficient in understanding and articulating the nuances of various CCA programs.
• Provide constructive feedback regarding current processes.
• Demonstrate the ability to work independently and maintain flexibility to adapt to change.

Requirements

• Bachelor's degree required, preferably in Business or a related discipline.
• Minimum of 1-year work experience in CCA or a related field is strongly preferred.
• Organized and detail-oriented.
• Analytical with information files.
• Strong verbal and written communication skills.
• Strong negotiation skills, diplomacy, and tact.
• Bilingual is a plus but not required.
• Data entry skills.
• Intermediate to advanced level Excel skills.
• Proficient in organizing Outlook settings.
• Proficient with keyboard shortcuts.
• Ability to learn and become proficient with Nexant Revenue Manager.
• Ability to learn and become proficient with Microsoft Dynamics CRM.

Nice-to-haves

• Bilingual proficiency in Spanish or other languages is a plus.

Benefits

• Annual bonus eligibility.
• Competitive salary range of $56,358 to $83,129.