CCAS Client Services Specialist

$33,280 - $33,280/Yr

Rolling Plains Management Corporation - Wichita Falls, TX

Full-time - Mid Level

Remote - Wichita Falls, TX

Social Assistance

About the position

The Client Services Specialist position at Rolling Plains Management Corporation is a full-time role focused on providing support to low-income families seeking childcare services. The specialist will determine eligibility for services, manage client documentation, and ensure high levels of client satisfaction while promoting quality childcare options. This role requires strong communication and organizational skills, as well as the ability to work collaboratively with clients and team members.

Responsibilities

• Accept and coordinate referrals for childcare.
• Accurately determine eligibility of families for service and maintain appropriate eligibility documentation.
• Provide information relative to quality childcare to assist parents in making informed choices of childcare arrangements.
• Enter client information into the automated system.
• Accurately communicate program information to the parent, educate parents about their rights and responsibilities, respond to parent complaints, and assure that the needs of parents and children are met.
• Track and process client redeterminations.
• Terminate childcare services as needed.
• Maintain a high level of client satisfaction with conflict resolution, advocacy, and exemplary customer service practices.
• Enroll eligible children for services.
• Promote and ensure parental compliance with terms of the Personal Responsibility Agreement involving sanctions as warranted.
• Ensure Parental Choice.
• Authorize payments to eligible SACC providers with appropriate documentation.
• Assess parent share of costs accurately.
• Maintain adequate documentation in each client file to support changes, manage intake, and referrals for special direct childcare programs and initiatives.
• Maintain knowledge of current eligibility guidelines, funding guidelines, and departmental policies; apply guidelines and policies to individual cases.
• Communicate the waiting list process to clients.
• Maintain a productive work environment.
• Notify your supervisor of any real or perceived problems.
• Ensure confidentiality of clients, potential clients, children, and co-workers.
• Focus on self-growth and continuous improvement.
• Ensure that clients of all races, religions, family backgrounds and cultures are treated with respect and consideration.
• Establish, maintain, and foster positive and harmonious working relationships.
• Arrive at work, on time, ready to work scheduled hours.
• Report suspected fraud or misuse of funds to immediate supervisor or other management.
• Ensure that any on-the-job accidents are reported immediately and followed-up with appropriate forms.
• Ensure work time is submitted accurately and timely in payroll system.
• Comply with Quality Assurance staff's deadlines and instructions for case file corrections.
• Attend meetings, trainings, and workshops as specified by management.
• Work effectively and efficiently in a deadline driven atmosphere.
• Communicate positively with parents, primary caregivers, and childcare providers.
• Work independently and cooperatively, using good time management skills and flexibility.
• Use all basic office equipment in an efficient and effective manner.
• Make accurate math calculations.
• Keep work area clean and well maintained.

Requirements

• Bachelor's degree with coursework in child development, early childhood education or closely related field OR High School diploma / GED with a minimum of three years work experience in a Workforce Solutions Child Care position or similar customer service position working with low-income families.
• Previous eligibility determination experience helpful.
• Strong interpersonal skills required.
• Bilingual (English/Spanish) helpful.
• Excellent communication and organizational skills required.
• Ability to communicate effectively with all levels of employees and management, both orally and in writing using professional business language, while paying close attention to spelling and grammar.
• Ability to balance a variety of duties, prioritize, and meet deadlines.
• Ability to communicate effectively with clients, other team members, and management.
• Must have experience working in Microsoft Office Suite.
• Ability to understand and carry out instruction and procedures with normal supervision.
• Available for a light amount of night and weekend work.
• Ability and desire to work with a diverse population and low-income individuals required.
• Must be willing to take and pass a drug/alcohol test and comply with the Drug Free: Agency Policy.
• Must be able to pass regular criminal history checks.
• Must possess ability to provide reliable transportation capable of regional travel.
• Must possess and maintain valid Texas motor vehicle operators permit of appropriate classification and endorsement as required.
• Must agree to maintain a satisfactory MVR and minimum requirement of insurability as required by law.

Nice-to-haves

• Experience in a customer service position working with low-income families.
• Knowledge of childcare services and community resources.

Benefits

• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• Vision insurance
• 401(k) matching
• Life insurance