CCH Customer Onboarding Specialist

The Coca-Cola Company - Charlotte, NC

Full-time - Entry Level

Charlotte, NC

Beverage and Tobacco Product Manufacturing

About the position

The Customer Onboarding Specialist at Coca-Cola Consolidated, Inc. is responsible for supporting the onboarding of new FSOP and National Retail Sales accounts. This role involves managing customer relationships, coordinating with field teams, and ensuring the successful adoption of the myCoke platform. The specialist will engage in various administrative tasks, sales strategy execution, and process education to drive results and meet sales goals.

Responsibilities

• Coordinate sales and operations activities and communicate delivery and equipment service timelines.
• Serve as the primary point of contact for all new outlet needs and issue resolution.
• Collaborate cross-functionally with sales and operational areas to manage orders and communication.
• Manage administrative tasks to optimize new outlet set-up using Club Coke Platform or Launchpad.
• Conduct myCoke education and demonstrations to influence active adoption.
• Identify channel selling opportunities and account productivity gaps, delivering against sales targets.
• Track Market Unit trends and challenges related to the customer onboarding process.

Requirements

• High school diploma or GED
• 6 months of previous experience in FSOP, CCC Sales at CCCI
• Excellent written and verbal communication skills
• Ability to engage management and decision makers
• Proven comprehension of CCCI processes and procedures
• Strong influencing skills
• Ability to work independently and as part of a team
• Proven sales and customer service skills
• Superior time management, planning, and organizational skills
• Proficient with SharePoint, MS Word, PowerPoint; Tableau is a plus

Benefits

• Paid training
• Employee stock purchase plan
• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• Paid time off
• Vision insurance
• 401(k) matching
• Life insurance