CCU Unit Secretary

Signature Healthcare - Brockton, MA

Part-time - Entry Level

Brockton, MA

Nursing and Residential Care Facilities

About the position

Signature Healthcare's Brockton Hospital is seeking a dedicated and detail-oriented CCU Unit Secretary for a part-time flex position during evening shifts. This role is crucial in ensuring the smooth operation of the Critical Care Unit (CCU) by providing essential administrative support and facilitating communication among healthcare professionals, patients, and their families. The CCU Unit Secretary will be responsible for managing various tasks that contribute to the overall efficiency of the unit, including handling patient information, coordinating with medical staff, and addressing the needs of patients and their families. The ideal candidate will possess strong interpersonal skills and the ability to function calmly under pressure, as the role often involves dealing with difficult situations and managing interruptions. The CCU Unit Secretary will be expected to interpret instructions from various sources, including written, oral, and diagrammatic forms, and to communicate effectively with a diverse range of individuals, respecting cultural differences and utilizing interpreters when necessary. This position requires a commitment to maintaining a professional and courteous environment, ensuring that all interactions reflect the dignity and respect owed to patients, families, and colleagues. In addition to the core responsibilities, the CCU Unit Secretary will also be tasked with performing other duties as assigned, contributing to the overall success of the healthcare team. This role is an excellent opportunity for individuals looking to grow within the healthcare field, particularly those with a passion for patient care and a desire to work in a supportive and inclusive environment.

Responsibilities

• Understand the customer's needs and provide correct information while resolving problems requiring logical thinking and follow-through.
• Function calmly and logically under tense and difficult situations.
• Manage frequent interruptions and respond appropriately to unexpected situations.
• Provide constructive feedback and initiate appropriate actions to correct situations.
• Manage difficult patients and deal with a variety of unique situations with limited standardization.
• Interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Use appropriate judgment in communications and actions with patients, physicians, other associates, outside agencies, and suppliers.
• Demonstrate well-developed interpersonal skills to work in a fast-paced environment involving interaction with associates, clients, and patients.
• Demonstrate respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.
• Commit to recognizing and respecting cultural diversity for all customers (internal and external).
• Communicate effectively with internal and external customers, respecting differences in cultures, values, beliefs, and ages, utilizing interpreters when needed.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent required.
• Previous health care experience desirable.
• Familiarity with CRT functioning highly preferred.
• Previous secretarial or computer experience desired, preferably in a health-related field.
• Medical secretarial or computer-related courses preferred but not required.
• Experience with Meditech, IDX, and AllScripts preferred.

Nice-to-haves

• Experience in a healthcare setting.
• Knowledge of medical terminology and healthcare operations.
• Ability to work flexible hours as needed.

Benefits

• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance