CDS Full Time Event Manager - Product Demonstration

$55,000 - $55,000/Yr

Club Demonstration Services - Westminster, CO

Part-time - Mid Level

Westminster, CO

Professional, Scientific, and Technical Services

About the position

The Event Manager at Club Demonstration Services (CDS) is a pivotal role responsible for overseeing the recruitment, hiring, and supervision of in-store Product Demonstrators. This position requires a proactive approach to ensure that product preparation and presentation meet the highest standards, including adherence to food safety and sanitation protocols. The Event Manager will play a crucial role in training Product Demonstrators, ensuring they deliver exceptional customer service and effectively communicate product information to Club members. Strong communication skills are essential, as the Event Manager will liaise with warehouse managers, vendors, and demonstrators, particularly during new location grand openings. CDS is recognized as the preferred in-house event marketing provider for Costco, specializing in person-to-person marketing services that drive sales for both our customers and Costco. The Event Manager will be instrumental in executing successful events that promote vendor products, ensuring that all activities align with the company's strategic goals. This role involves direct oversight of event execution, including the evaluation of performance metrics such as sales performance and operational costs, to optimize customer satisfaction and loyalty. The Event Manager will also be responsible for maintaining a structured schedule, typically working from Tuesday to Saturday, with hours from 8:30 AM to 5:30 PM, although flexibility may be required based on business needs. This position offers a unique opportunity to balance work and life while contributing to the success of the company and its partners.

Responsibilities

• Recruit, train and hire part-time staff.
• Oversee product preparation and presentation, including food safety and sanitation.
• Train Product Demonstrators in demonstration preparation and excellent customer services.
• Communicate between multiple managers, vendors, and demonstrators.
• Participate in new location grand openings as required.
• Direct all activities engaged in successful events, promotion, and sales of vendor products.
• Communicate strategies and tactics to achieve sales, service, and operational excellence.
• Support the maintenance and ongoing development of corporate governance framework, policies, and procedures.
• Collaborate with the District Manager to evaluate various event performance metrics, including execution rates, sales performance, labor hours, and operational costs, and make adjustments as necessary.
• Achieve defined revenue and net income objectives through sales activation, strategy, and expense management.
• Optimize customer satisfaction/loyalty through improved operations.

Requirements

• High school education or equivalent.
• Two to four years of related experience in retail, hospitality, or food environments.
• Detail oriented with excellent leadership and communication skills.
• Proven ability to lead well-performing teams.
• Ability to exercise independent judgment.
• Able to coach and counsel employees, take correct measures as needed.
• Flexibility and ability to work in a fast-paced environment.
• Associate's Degree or equivalent experience (Preferred: Bachelor's Degree or equivalent experience).
• 3-5 years of experience in a client-side, branded, consumer-packaged goods company; or a combination of supplier-side and client-side experience.
• Ability to work independently & prioritize with minimal supervision, in order to meet deadlines.
• Supervising skills, to include delegating responsibility, training, & evaluating performance.
• Excellent written & verbal communication skills.
• Flexible & adaptable, able to change & alter according to changes in projects or business environment.
• Track record of building & maintaining customer/client relationships.
• Ability to direct, lead, & develop people.
• Basic computer skills, including Microsoft Word, PowerPoint, Excel, Access, Outlook, & web browsers.
• NEHA Professional Food Handler Certification required.

Benefits

• Full Time Benefits (Medical, Dental, Vision, Life)
• Short and Long-Term Disability
• 401(K) plan
• Generous paid time off