CDS Full Time Event Manager - Product Demonstration

$50,000 - $55,000/Yr

Club Demonstration Services - Lanham, MD

Part-time - Mid Level

Lanham, MD

Professional, Scientific, and Technical Services

About the position

The CDS Full Time Event Manager - Product Demonstration is a pivotal role within Club Demonstration Services (CDS), responsible for overseeing the recruitment, hiring, and supervision of in-store Product Demonstrators. This position plays a crucial role in ensuring that product preparation and presentation are executed flawlessly, while also providing exceptional service to all Club members. The Event Manager will be the key point of communication between warehouse managers, vendors, and in-store Product Demonstrators, ensuring that all parties are aligned and informed, particularly during new location grand openings. As the preferred in-house event marketing provider to Costco, CDS prides itself on delivering top-notch person-to-person marketing services that drive sales for both its customers and Costco. The Event Manager will be expected to maintain a set schedule from Tuesday to Saturday, working from 8:30 AM to 5:30 PM, although this may vary based on operational needs. The role emphasizes work-life balance and offers full-time benefits, including medical, dental, vision, and life insurance, as well as short and long-term disability coverage and a 401(k) plan. In this role, the Event Manager will direct all activities related to successful events, promotions, and sales of vendor products. This includes communicating strategies and tactics to achieve sales, service, and operational excellence. The Event Manager will also collaborate with the District Manager to evaluate various event performance metrics, such as execution rates and sales performance, and make necessary adjustments to optimize customer satisfaction and loyalty. The position requires a detail-oriented individual with excellent leadership and communication skills, capable of leading high-performing teams and exercising independent judgment in a fast-paced environment.

Responsibilities

• Recruit, train and hire part-time staff.
• Oversee product preparation and presentation, including food safety and sanitation.
• Train Product Demonstrators in demonstration preparation and excellent customer services.
• Communicate between multiple managers, vendors, and demonstrators.
• Participate in new location grand openings as required.
• Direct all activities engaged in successful events, promotion, and sales of vendor products.
• Communicate strategies and tactics to achieve sales, service, and operational excellence.
• Support the maintenance and ongoing development of corporate governance framework, policies, and procedures.
• Collaborate with the District Manager to evaluate various event performance metrics, including execution rates, sales performance, labor hours, and operational costs and make adjustments as necessary.
• Achieve defined revenue and net income objectives through sales activation, strategy, and expense management.
• Optimize customer satisfaction/loyalty through improved operations.

Requirements

• High school education or equivalent.
• Two to four years of related experience in retail, hospitality, or food environments.
• Detail oriented with excellent leadership and communication skills.
• Proven ability to lead well-performing teams.
• Ability to exercise independent judgment.
• Able to coach and counsel employees, take corrective measures as needed.
• Flexibility and ability to work in a fast-paced environment.
• Associate's Degree or equivalent experience (Preferred: Bachelor's Degree or equivalent experience).
• 3-5 years of experience in a client-side, branded, consumer-packaged goods company; or a combination of supplier-side and client-side experience.
• Ability to work independently and prioritize with minimal supervision to meet deadlines.
• Supervising skills, including delegating responsibility, training, and evaluating performance.
• Excellent written and verbal communication skills.
• Flexible and adaptable, able to change according to changes in projects or business environment.
• Track record of building and maintaining customer/client relationships.
• Ability to direct, lead, and develop people.
• Basic computer skills, including Microsoft Word, PowerPoint, Excel, Access, Outlook, and web browsers.
• NEHA Professional Food Handler Certification required.

Benefits

• Full Time Benefits (Medical, Dental, Vision, Life)
• Short and Long-Term Disability
• 401(K) plan
• Generous paid time off