CDS Full Time Event Manager - Product Demonstration

$66,560 - $69,000/Yr

Club Demonstration Services - Fremont, CA

Part-time - Mid Level

Fremont, CA

Professional, Scientific, and Technical Services

About the position

As an Event Manager at Club Demonstration Services (CDS), you will play a pivotal role in overseeing the recruitment, hiring, and supervision of in-store Product Demonstrators. This position is essential for ensuring that product preparation and presentation meet the highest standards, including adherence to food safety and sanitation protocols. You will be responsible for training Product Demonstrators, equipping them with the skills necessary to deliver exceptional customer service to all Club members. Strong communication skills are vital, as you will be liaising with warehouse managers, vendors, and demonstrators to ensure seamless operations. Additionally, your role will involve participating in new location grand openings, which requires a proactive approach and the ability to adapt to various situations. CDS is recognized as the preferred in-house event marketing provider for Costco, and as such, you will be part of a team that is dedicated to delivering the best person-to-person marketing services in the industry. Your efforts will directly contribute to driving sales for our customers and Costco, making this a rewarding position for those who thrive in a dynamic and fast-paced environment. The work schedule is set from Tuesday to Saturday, 8:30 AM to 5:30 PM, although flexibility may be required based on business needs. This full-time position comes with a comprehensive benefits package, including medical, dental, vision, life insurance, short and long-term disability, a 401(K) plan, and generous paid time off.

Responsibilities

• Recruit, train and hire part-time staff.
• Oversee product preparation and presentation, including food safety and sanitation.
• Train Product Demonstrators in demonstration preparation and excellent customer services.
• Communicate between multiple managers, vendors, and demonstrators.
• Participate in new location grand openings as required.
• Direct all activities engaged in successful events, promotion, and sales of vendor products.
• Communicate strategies and tactics to achieve sales, service, and operational excellence.
• Support the maintenance and ongoing development of corporate governance framework, policies, and procedures.
• Collaborate with the District Manager to evaluate various event performance metrics, including execution rates, sales performance, labor hours, and operational costs, and make adjustments as necessary.
• Achieve defined revenue and net income objectives through sales activation, strategy, and expense management.
• Optimize customer satisfaction/loyalty through improved operations.

Requirements

• High school education or equivalent.
• Two to four years of related experience in retail, hospitality, or food environments.
• Detail-oriented with excellent leadership and communication skills.
• Proven ability to lead well-performing teams.
• Ability to exercise independent judgment.
• Able to coach and counsel employees, taking corrective measures as needed.
• Flexibility and ability to work in a fast-paced environment.
• Associate's Degree or equivalent experience (Preferred: Bachelor's Degree or equivalent experience).
• 3-5 years of experience in a client-side, branded, consumer-packaged goods company; or a combination of supplier-side and client-side experience.
• Ability to work independently and prioritize with minimal supervision to meet deadlines.
• Supervising skills, including delegating responsibility, training, and evaluating performance.
• Excellent written and verbal communication skills.
• Flexible and adaptable, able to change according to changes in projects or business environment.
• Track record of building and maintaining customer/client relationships.
• Ability to direct, lead, and develop people.
• Basic computer skills, including Microsoft Word, PowerPoint, Excel, Access, Outlook, and web browsers.
• NEHA Professional Food Handler Certification required.

Benefits

• Full Time Benefits (Medical, Dental, Vision, Life)
• Short and Long-Term Disability
• 401(K) plan
• Generous paid time off