CDS Full Time Event Manager - Product Demonstration

$66,560 - $69,000/Yr

Club Demonstration Services - San Jose, CA

Part-time - Mid Level

San Jose, CA

Professional, Scientific, and Technical Services

About the position

As an Event Manager at Club Demonstration Services (CDS), you will play a pivotal role in the recruitment, hiring, and supervision of in-store Product Demonstrators. This position requires you to oversee product preparation and presentation, ensuring that all demonstrations meet the highest standards of quality and safety. You will be responsible for training Product Demonstrators, providing them with the necessary skills to deliver exceptional customer service and effectively showcase products to Club members. Strong communication skills are essential, as you will be liaising with warehouse managers, vendors, and demonstrators to ensure smooth operations and successful events. Additionally, you will participate in new location grand openings, contributing to the expansion and visibility of CDS within Costco locations. CDS is recognized as the preferred in-house event marketing provider for Costco, and as such, you will be part of a team that is dedicated to driving sales through person-to-person marketing services. Your role will involve direct oversight of all activities related to successful events, promotions, and sales of vendor products. You will communicate strategies and tactics to achieve sales, service, and operational excellence, while also supporting the maintenance and ongoing development of corporate governance frameworks, policies, and procedures. Collaborating with the District Manager, you will evaluate various event performance metrics, including execution rates, sales performance, labor hours, and operational costs, making necessary adjustments to optimize outcomes. Your efforts will directly contribute to achieving defined revenue and net income objectives through effective sales activation, strategy implementation, and expense management, all while enhancing customer satisfaction and loyalty through improved operations.

Responsibilities

• Recruit, train and hire part-time staff.
• Oversee product preparation and presentation, including food safety and sanitation.
• Train Product Demonstrators in demonstration preparation and excellent customer services.
• Communicate between multiple managers, vendors, and demonstrators.
• Participate in new location grand openings as required.
• Direct all activities engaged in successful events, promotion, and sales of vendor products.
• Communicate strategies and tactics to achieve sales, service, and operational excellence.
• Support the maintenance and ongoing development of corporate governance framework, policies, and procedures.
• Collaborate with the District Manager to evaluate various event performance metrics, including execution rates, sales performance, labor hours, and operational costs and make adjustments as necessary.
• Achieve defined revenue and net income objectives through sales activation, strategy, and expense management.
• Optimize customer satisfaction/loyalty through improved operations.

Requirements

• High school education or equivalent.
• Two to four years of related experience in retail, hospitality, or food environments.
• Detail oriented with excellent leadership and communication skills.
• Proven ability to lead well-performing teams.
• Ability to exercise independent judgment.
• Able to coach and counsel employees, take corrective measures as needed.
• Flexibility and ability to work in a fast-paced environment.
• Associate's Degree or equivalent experience (Preferred: Bachelor's Degree or equivalent experience in Marketing, Business Administration, or related field).
• 3-5 years of experience in a client-side, branded, consumer-packaged goods company; or a combination of supplier-side and client-side experience.
• Ability to work independently & prioritize with minimal supervision, in order to meet deadlines.
• Supervising skills, including delegating responsibility, training, & evaluating performance.
• Excellent written & verbal communication skills.
• Flexible & adaptable, able to change & alter according to changes in projects or business environment.
• Track record of building & maintaining customer/client relationships.
• Ability to direct, lead, & develop people.
• Basic computer skills, including Microsoft Word, PowerPoint, Excel, Access, Outlook, & web browsers.
• NEHA Professional Food Handler Certification required.

Benefits

• Full Time Benefits (Medical, Dental, Vision, Life)
• Short and Long-Term Disability
• 401(K) plan
• Generous paid time off